Old versions show up

[rvlak]

We are running the free cloud version to pilot Alfresco DMS. There is one huge problem: in the preview window, the online version of Alfresco shows an old version of our Excel spreadsheets. See this screenshot: https://www.dropbox.com/s/oaklntm9k5yhmx8/Alfresco%20issue%20old%20version.png

What is worse, in the iPad app, an old version is opened, even though the version history shows there's a more recent version.

This seriously undermines the credibility of Alfresco as a DMS. Is this a known issue? Any idea how to tackle it / when it will be resolved?

[loftux]

Alfresco can automatically created a new version on property updates, not sure how the cloud version is configured. Default is to auto-version on property updates. So it may well be that the content isn't updated, only properties, but the version number still increases.
If you download the file, is it then the latest content version? Does it then differ to what is shown in preview?
The preview content file is loaded via a url, it does have url properties to make sure it doesn't load a cached copy instead of loading the latest from server. Possibly you are using a proxy that does cache even if it should not?

If you manually refresh your cache, does i load the new version of the preview then?

With all of the above said, this used to be an issue, but that was many versions back of Alfresco.
Found these issues
https://issues.alfresco.com/jira/browse/MNT-5960
https://issues.alfresco.com/jira/browse/MNT-7220
https://issues.alfresco.com/jira/browse/MOBILE-1438

Reading the latest it mentions something about latency in generating previews in cloud. Maybe someone from Alfresco with detailed knowledge of cloud can fill in here. For all my on-premise installations (I manage around 10), this is not a problem.