iOS 9.2.1iOS 9.2.1 /iPad not able to access Alfresco server using Alfresco Mobile App / Unable to SAVE Account

[swarnakumar_ts]

Hi,
     While trying to configure iOS 9.2.1 /iPad using Alfresco Mobile App,  unable to access Alfresco server after feeding the below data/info.

Pl note I have checked other topics on similar lines for iOS 8 but the fix hasn't worked or somehow strange for iOS 9.2.1. Hence posting this message.

Info:
Username : Alfresco user name
Password : pwd for this account.
Hostname : xxxxxx.xxxxxxx.com
Description: Alfresco Test Server
HTTPS : ON
Port : 443
Service Document : /alfresco          ;tried /share as well
Client Certificate: blank


        On clicking Save link, displays error as below:

"The Account Couldn't be Saved. Check your account settings with your Alfresco Administrator.".

On retrying with diagnostic,
a) Checking network connection: OK
b) Checking Server Connection : Not OK

Tried many combinations on the above front by changing service document urls, changing port no., and by disabling HTTPS flag etc., none of the combinations worked.

Any help is appreciated. Pl note using the same WebSite Certificate, I was able to connect to Alfresco Server using Alfresco Mobile App on Adroid device (moto x).

I could discover and understand that Alfresco mobile App behaves strangely with Android versus iOS. but unable to address the above issue.

Thanks,
SKumar.

[swarnakumar_ts]

Surprisingly the above Alfresco Mobile App configuration on iOS device doesn't hit the Alfresco server itself . whereas the from the same iOS device using Safari browser, I am able to access the Alfresco Server. Somebody can help?

[mikeh]

It's almost certainly a CMIS configuration problem. CMIS uses absolute URLs in the response body, i.e. the full URL including the hostname and port. If you have deployed Alfresco behind any kind of proxy server (e.g. an Apache web server) then it's likely these responses will contain invalid server parameters.

Check out my post here for a sample Tomcat connector config: https://forums.alfresco.com/comment/149481#comment-149481

Thanks,
Mike

[swarnakumar_ts]

Thanks for immediate reply. Bit dependent on Admin to share the config information.
Pl find the configurations in the below lines. Not clear on the missing piece of CMIS configuration on the Alfresco Mobile App from iOS device which can pass the request to the Alfresco server? kindly assist.
Internally for alfresco(Apache) and solr below are configurations:

<Connector port="8080" URIEncoding="UTF-8" protocol="HTTP/1.1" connectionTimeout="20000" redirectPort="8443" maxHttpHeaderSize="32768" /> ‍‍

Apache and tomcat for mod_ajp: <Connector port="8009" URIEncoding="UTF-8" protocol="AJP/1.3" redirectPort="8443" />
‍‍‍

[mikeh]

The missing attributes are "proxyName" and "proxyPort"

Thanks,
Mike

[swarnakumar_ts]

in spite of adding "proxyName" and "proxyPort", same error persists!

Thanks,
Swarna Kumar TS