Inbound Email Configuration Error

[guillermo1rv]

Hi All,

I'm using the enterprise admin manager to configure the Inbound Email, for some reason I'm sending an email in outlook client from my local pop3/smtp server to the alfresco domain using the id of the space, it reaches the alfresco service but it doesn't show any email file in the repository side, I don't receive any delivery error in outlook (if I disable the inbound service I received the delivery message error).
Any idea why is that happening? is there some kind of bug?
Any log I can check regarding the email, I already reviewed the tomcat logs and there is no data regarding the email trace.
I attached inbound image configuration.
Thanks in advance

[mrogers]

The configuration looks o.k.

Are you just sending a plain text file or a file with attachment?

IIRC the wiki has details of which loggers to set to get more debug.

[guillermo1rv]

Hi Mrogers

check this log output:

11:35:08,633 DEBUG [org.alfresco.repo.imap.AlfrescoImapFolder] [getMessageUidsInternal] org.alfresco.repo.imap.AlfrescoImapFolder@3d4e7524
11:35:26,823 DEBUG [org.subethamail.smtp.server.Session] Client: EHLO C02W7DEV247
11:35:26,827 DEBUG [org.subethamail.smtp.server.Session] Server: 250-myalfrescodomain.com
250-8BITMIME
250-STARTTLS
250-AUTH PLAIN LOGIN
250 Ok
11:35:26,836 DEBUG [org.subethamail.smtp.server.Session] Client: AUTH LOGIN
11:35:26,841 DEBUG [org.subethamail.smtp.server.Session] Server: 334 VXNlcm5hbWU6
11:35:26,843 DEBUG [org.subethamail.smtp.server.Session] Server: 334 UGFzc3dvcmQ6
11:35:26,877 DEBUG [org.alfresco.email.server.impl.subetha.SubethaEmailServer] User authenticated successfullygruiz
11:35:26,878 DEBUG [org.subethamail.smtp.server.Session] Server: 235 Authentication successful.
11:35:26,881 DEBUG [org.subethamail.smtp.server.Session] Client: MAIL FROM:<gruiz@mylocaldomain.com>
11:35:26,883 DEBUG [org.alfresco.email.server.impl.subetha.SubethaEmailServer] check whether user is allowed to send email fromgruiz@mylocaldomain.com
11:35:26,883 DEBUG [org.subethamail.smtp.server.Session] Server: 250 Ok
11:35:26,886 DEBUG [org.subethamail.smtp.server.Session] Client: RCPT TO:<25@myalfrescodomain.com>
11:35:26,887 DEBUG [org.subethamail.smtp.server.Session] Server: 250 Ok
11:35:56,911 DEBUG [org.subethamail.smtp.server.Session] Client: RSET
11:35:56,911 DEBUG [org.subethamail.smtp.server.Session] Server: 250 Ok
11:36:26,925 DEBUG [org.subethamail.smtp.server.Session] Client: RSET
11:36:26,925 DEBUG [org.subethamail.smtp.server.Session] Server: 250 Ok
11:37:26,921 DEBUG [org.subethamail.smtp.server.Session] Server: 421 Timeout waiting for data from client.

What does this line means? 11:36:26,925 DEBUG [org.subethamail.smtp.server.Session] Client: RSET, looks weird and then the timeout…

I'm sending from gruiz@mylocaldomain.com to 25@myalfrescodomain.com (shared id folder)

Thanks in advance

Regards!!!

[mrogers]

Yes, very strange.

The RSET is a client abort which alfresco acknowledges with 250 as it should.

Your email client is not getting as far as sending the message.

[guillermo1rv]

Internet Email Auto-Protect by Symantec was blocking the communication…, I disabled that and I was able to send emails directly to Alfresco from any client.

Thanks