Exception while logging as tenant

[hiten_rastogi1]

Hi Guys,

I have multitenancy enabled in my alfresco instance. I have created a tenant <strong>choam.com</strong> and trying to login but not able to getting an exception. Please let me know what can be the issue. Attaching the screenshot of the share.

<strong>Exception</strong>

2016-08-11 11:01:49,565  INFO  [extensions.webscripts.DeclarativeRegistry] [asynchronouslyRefreshedCacheThreadPool1] Registered 435 Web Scripts (+0 failed), 577 URLs
 2016-08-11 11:01:49,566  INFO  [extensions.webscripts.DeclarativeRegistry] [asynchronouslyRefreshedCacheThreadPool1] Registered 1 Package Description Documents (+0 failed) 
 2016-08-11 11:01:49,566  INFO  [extensions.webscripts.DeclarativeRegistry] [asynchronouslyRefreshedCacheThreadPool1] Registered 0 Schema Description Documents (+0 failed) 
 2016-08-11 11:02:36,984  ERROR [extensions.webscripts.AbstractRuntime] [http-apr-8080-exec-3] Exception from executeScript - redirecting to status template error: 07110029 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
 org.springframework.extensions.webscripts.WebScriptException: 07110029 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
   at org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:235)
   at org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:212)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
   at org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:211)
   at org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:208)
   at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
   at org.alfresco.repo.web.scripts.RepoStore.getBaseNodeRef(RepoStore.java:207)
   at org.alfresco.repo.web.scripts.RepoStore.findNodeRef(RepoStore.java:318)
   at org.alfresco.repo.web.scripts.RepoStore$RepoScriptLoader$1$1.execute(RepoStore.java:998)
   at org.alfresco.repo.web.scripts.RepoStore$RepoScriptLoader$1$1.execute(RepoStore.java:994)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
   at org.alfresco.repo.web.scripts.RepoStore$RepoScriptLoader$1.doWork(RepoStore.java:993)
   at org.alfresco.repo.web.scripts.RepoStore$RepoScriptLoader$1.doWork(RepoStore.java:990)
   at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
   at org.alfresco.repo.web.scripts.RepoStore$RepoScriptLoader.getScript(RepoStore.java:989)
   at org.springframework.extensions.webscripts.MultiScriptLoader.getScript(MultiScriptLoader.java:49)
   at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.findScript(RepositoryScriptProcessor.java:78)
   at org.springframework.extensions.webscripts.ScriptProcessorRegistry.findValidScriptPath(ScriptProcessorRegistry.java:256)
   at org.springframework.extensions.webscripts.AbstractWebScript.getExecuteScript(AbstractWebScript.java:648)
   at org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:75)
   at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:482)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:551)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:619)
   at org.alfresco.repo.web.scripts.RepositoryContainer.executeScriptInternal(RepositoryContainer.java:399)
   at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:280)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:378)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
   at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2466)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2455)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
2016-08-11 11:02:37,212  ERROR [alfresco.web.site] [ajp-apr-8009-exec-7] org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.extensions.surf.exception.UserFactoryException: Unable to retrieve user from repository
 org.springframework.extensions.surf.exception.UserFactoryException: Unable to retrieve user from repository
   at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:194)
   at org.alfresco.web.site.SlingshotUserFactory.loadUser(SlingshotUserFactory.java:113)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:180)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:99)
   at org.springframework.extensions.surf.RequestContextUtil.initialiseUser(RequestContextUtil.java:259)
   at org.springframework.extensions.surf.RequestContextUtil.populateRequestContext(RequestContextUtil.java:182)
   at org.springframework.extensions.surf.RequestContextUtil.populateRequestContext(RequestContextUtil.java:137)
   at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.populateRequestContext(AbstractWebFrameworkView.java:380)
   at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:290)
   at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:264)
   at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1201)
   at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:986)
   at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:933)
   at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:851)
   at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:953)
   at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:844)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
   at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:829)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
   at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
   at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
   at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:389)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.alfresco.web.site.servlet.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:168)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.alfresco.web.site.servlet.CSRFFilter.doFilter(CSRFFilter.java:322)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:447)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:74)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
   at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:188)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2466)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2455)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
Caused by: org.springframework.extensions.surf.exception.UserFactoryException: Unable to create user - failed to retrieve user metadata: 
   at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:184)
   … 57 more
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Thanks
Hiten Rastogi

[hiten_rastogi1]

FYI,

I have checked and the following path(<strong>workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts</strong>) do exist in my installation and other tenants are working fine, I am facing issue with only choam.com tenant.

[steven_okennedy]

Can you verify that your search subsystem is working correctly and that the index is up to date?  It looks like the searches being performed for that tenant are not actually returning any results - maybe a reindex might help

Regards

Steven