CIFS locking/timeout issue?

[scottl]

Hello,

I am running Alfresco CE 4.0.c under Linux(centos).  I have problems with users running Office 2007 that are getting errors in excel saying that they can't save documents after a period of inactivity on the sheet they are editing.  These users are working off of mapped drives on windows XP and windows 7 .

These users are keeping excel sheets open all day long and incrementally adding data to them throughout the day.  After 5-6 hours  of inactivity on the sheet , when they come back to update further, excel brings up an errors message saying  "Docuement not Saved". From that point on you can only bring the document up in read-only mode.

These users are remote and connect to us via an IPSEC VPN connection.

I am in the process if trying to replicate this problem(albeit locally)not over vpn  and with office 2010). I will setup temp machine with office 2007 to see if it behaves differently.

Any idea how to track this down?  I don't see any errors relating to this is my catalina.out log file. I am not sure where to begin.  I am not a tomcat/java guy.


Thanks,
-Scott

[scottl]

Well apparently  I guess I am the only having issues.   :cry:

I am going to try some of the fixes outlined in this article to see if they help with the issue.  I will reply back with what I find in case I can be of help to other user in the future. 

http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2011/05/02/file-is-locked-f...

-Scott

[clementus]

Hey,
I'm facing the exact same problems on my Alfresco 3.4.8 with Windows 7 and CIFS.
Most of the users leave the files open through the cifs all day long, and at the end of the day, they want "save" their work BUT they "often" get a "save as".

Now, I'm thinking about a lost cifs connection. If they never touch the cifs mapping, the cifs is still there but certainly unreachable. They get a red windows 7 cross flag on their drive. They should get a green one.

Did you get any ideas about your problem because it seems to be very similar.

Please let me know if something new comes up.