Blank Screen after Login (Aflresco for Good)

[myminicoopers]

Since our Alfresco people updated the version, this app shows a white screen after the login. Our general question is, is Good supporting that (wrapping issue) or do we need to go to Alfresco to get the problem sorted?

we had a working Alfresco for Good app (v1.0), using our Alfresco 4.0.2 infrastructure.

Then, our Alfresco installation (not the app, the infrastructure!) has been updated to 4.2

Next thing we know, the Alfresco for Good app stopped working after the login (blank screen). But, the original Alfresco app you can find in the iTunes Store still works, as well as using Alfresco via the Safari browser.

What I want to know now, is: -> Good for Enterprise supporting this kind of problem in general, or do I have to contact Alfresco?

[mrogers]

Http:/www.alfresco.com/partners/solutions/alfresco-good has some support details towards the bottom.

[marc_dubresson]

Hi,

Just spotted this comment. We'll have a look promptly. Can you please send me any additional details you may have and direct contact information to mobile at alfresco dot com.

Thanks.

[mikeh]

Can I clarify one point you made please? When you say "after login" I'm not clear whether you mean after a Good password has been entered if you've enforced one via policy, or do you see a login panel with the name of your Alfresco server and username & password fields and it's after that?

Also, have you checked that the device hasn't been locked out via the Good Control server?

<em>Edited to add:</em> I've just checked the AfG app against Alfresco 4.2 and everything is working as expected.

Thanks,
Mike