authentication failed

[nimmyc]

Hello,
For a couple of weeks now, every time I try t login to Alfresco Community to access or upload documents it shows "Your authentication details have not been recognized or Alfresco may not be available at this time" and it seems everyone in my organization has been getting the same message. I tried connecting with Alfresco USA office but they could not help. What can I do?

[rjohnson]

"Alfresco" is in several parts. I am guessing you are trying to log in via Share and I suspect that the repository (confusingly called Alfresco) is not running.

I suggest to check to see if Alfresco is running. It sounds like it isn't. Try looking for a fail error in alfresco.log or catalina.out.

If nobody can get in at all, it probably needs a restart.