Alfresco redirects to homepage over and over.

[statira]

Hi guys! When users work with Alfresco in IE whether they wanna open a document, go to repository or a website they are redirected to Homepage for several times before they actually open the page they want. That's really irritating. Is there a way to fix it?

And another problem, online editing works 1 time out of 10, usually it fails with error that it cannot save changes to the server. What to check?

[muralidharand]

Hi,
Can you please enable logs in Share and Repo and share with us ?

What is the your office version, client OS version and browser version also?

Thanks
Murali

[statira]

Hi,
The client OS is Windows 7, Office 2010, IE 10. Log file is attached.

Thanks!

[muralidharand]

Something strange in your logs.
10:56:05,250 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for OPTIONS to uri='/ditsupport/documentLibrary/?????????/?????????? ??/'
10:56:05,772 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for HEAD to uri='/ditsupport/documentLibrary/?????????/?????????? ??/?????? ???????????? ???????.xlsx'
10:56:05,929 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for OPTIONS to uri='/ditsupport/documentLibrary/?????????/?????????? ??/'
10:56:06,027 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for GET to uri='/ditsupport/documentLibrary/?????????/?????????? ??/?????? ???????????? ???????.xlsx'
10:56:59,105 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for OPTIONS to uri='/ditsupport/documentLibrary/?????????/?????????? ??/'
10:56:59,682 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for HEAD to uri='/ditsupport/documentLibrary/?????????/?????????? ??/?????? ???????????? ???????.xlsx'
10:56:59,740 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for OPTIONS to uri='/ditsupport/documentLibrary/?????????/?????????? ??/'
10:56:59,832 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for GET to uri='/ditsupport/documentLibrary/?????????/?????????? ??/?????? ???????????? ???????.xlsx'
10:58:30,996 WARN  [org.alfresco.repo.cache.TransactionalCache.org.alfresco.userToAuthorityTransactionalCache] [LocalFeedGenerator1] Transactional update cache 'org.alfresco.userToAuthorityTransactionalCache' is full (100).
10:58:48,892 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for OPTIONS to uri='/cpd/documentLibrary/URKP/Shared Documents/KPI ?? ??/KPI 1Q2015/'
10:58:49,650 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] [79546513@qtp-13933179-3] Note - no handler was found for HEAD to uri='/cpd/documentLibrary/URKP/Shared Documents/KPI ?? ??/KPI 1Q2015/???? ????????? ?? ????????? ???????? 1Q2015.xlsx'

There is a NPE:

10:59:25,274 ERROR [org.mortbay.log] [549607795@qtp-13933179-5] /alfresco/cpd/_vti_bin/owssvr.dll
java.lang.NullPointerException
   at java.io.Reader.<init>(Unknown Source)
   at java.io.InputStreamReader.<init>(Unknown Source)
   at org.alfresco.module.vti.web.fp.FileOpenDialog.doExecute(FileOpenDialog.java:126)

I hope you've done something, all the above errors are resolved!

I am not sure, does this is giving problem or not?
[org.alfresco.web.app.servlet.NTLMAuthenticationFilter] [http-apr-80-exec-15] Authentication failed: NTLM details can not be retrieved from session. Client must support cookies.


If possible, please share the "share.log" file also.

[statira]

Hi, here is a share.log.

[statira]

Hello again, sorry, was too busy to reply properly. Online editing seems to work better after reload, some errors still occure, but not that often,editing of the file I had the most troubles with became way better after I deleted it from repository and added again.
Authentication failed: NTLM details can not be retrieved from session. Client must support cookies.- I don't think it's the cause of IE misbehavior. I'm redirected to the homepage simultaneously still, after Alfresco reload, and wheather cookies is on or off.
So any ideas, please! It's a real pain to work this way.

[boston]

Hi everyone,
Have the same issue as <Statira>. More about it: When not using NTLM SSO Authentication everything is Ok!, but if I turn NTLM Authentication IE not works properly and redirects to the homepage over and over. If I use Chrome - everything works perfect!
I use ALfresco 5.0.c, IE11, Win7x64.
Hope you guys will find a solution.
Thanks.