add comment to the task from the process itself

[cutout33]

is it possible to add comment to the task from the design itself? i mean in the process design. bcause am creating a ticketing system and people should see the full history of the tickt and not only the cureent status/task.

Also I have another question, where can I see/list the completed tasks? I can not find a task once it is marked completed, if it is not too much show me how in both explorer and using code.

[jbarrez]

is it possible to add comment to the task from the design itself? i mean in the process design. bcause am creating a ticketing system and people should see the full history of the tickt and not only the cureent status/task.

What do you mean with comment? Do you mean comment as in taskService.addComment(…) ?

If so, the only way to do that is to add something like a task listener to your task that does that behind the scenes.

Also I have another question, where can I see/list the completed tasks? I can not find a task once it is marked completed, if it is not too much show me how in both explorer and using code.

Use the historyService. Once a task is completed, the task is moved to the historical tables.

[cutout33]

What do you mean with comment? Do you mean comment as in taskService.addComment(…) ?

If so, the only way to do that is to add something like a task listener to your task that does that behind the scenes.

Yes this is exactly what I mean, does the listner have access to activiti context? i.e from where can I get the taskService in order to add the comment, is it accessible from the task itself or do I have to build a ProcessEngine and get the service from it!

Use the historyService. Once a task is completed, the task is moved to the historical tables.

Thanks for the clarification

[cutout33]

OK I figuered out how to add comment using listener, but sadly this did not solve my problem. so let me describe the issue am facing, am trying to create a simple tickting scenario, it works fine but the users can not see the history of this ticket and the back and forth of the support and customer comments. how can I make this visible? because when adding a comment on a task it is only shown in the task but not in other tasks within the process 😕
please help understand how to achive this.

Thanks in advance.

[ronald_van_kuij]

By writing your own ui and using the java api to retrieve all other comments?

[cutout33]

By writing your own ui and using the java api to retrieve all other comments?

Yes I already have my own UI, but I am unable to figure out how to get all the comments for a process not only one task in it, so this is my question…

[trademak]

Hi,

You can use the TaskService getProcessInstanceComments or getTaskComments methods.
The process instance comments method only returns the comments that are explicitly added to that process instance.

Best regards,

[cutout33]

You can use the TaskService getProcessInstanceComments or getTaskComments methods.
The process instance comments method only returns the comments that are explicitly added to that process instance.

we are making a progress but still this way am unable to display the events for all the tasks in the process 😕 how can I get all the events of all the tasks under a process  :roll:

thanks a lot for the help

[ronald_van_kuij]

which ones are you missing?

[cutout33]

I think I figured it out:


List<org.activiti.engine.task.Task> activitiTasks = taskService.createTaskQuery().processInstanceId(processInstanceId).list();
List<HistoricTaskInstance> list = historyService.createHistoricTaskInstanceQuery().processInstanceId(processInstanceId).list();
then I loop on both lists to get events and finally sort my list by date

taskService.getTaskEvents(task.getTaskId());