Workflow/WorkView Concurrent Client SL license release

[Seth_Pontiff]

We appear to be maxing out on Workflow/WorkView Concurrent Client SL licenses lately.  We noticed that users in the "View All Users" window are all saying "active" and some login times are saying weeks or even a month prior to today.  We are aware that some users may not be logging out and we have asked them to do just that.  But we have seen where some users have logged out, restarted Unity, but their active status remains with an older login time.  We can't cleanup the license due to the "active" status.  We also can't seem to release the license within Diag Console due to some Windows Authentication deal with the app server.  

Either our licenses are not releasing properly, or something else is going on.  Aside from increasing license, which we are currently in the process of doing, what else can be done to eliminate this issue?  We have been testing the Timeout Configuration in TST, but I have yet to see it log me out of Unity after being idle for the time I set in config.  

[Alan_Boucher]

Hi @Seth Pontiff,

As you have already discovered, you can set for idle times Configuration Client | User | User groups and rights | Select a user group | Timeout Configuration | Enable Timeout. If a session is idle for what the timeout is set to the session will end, however if a session is orphaned the timeout configuration will not be respected due to it being considered active in the client.

Scheduling a nightly or weekly IIS recycle would end all sessions.  This would stop all active Application Pools and the related IIS processes.

Thanks for asking in our Community!

~Alan