ANNOUNCEMENTS |
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Welcome to Hyland’s Voice of Customer survey program |
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We are delighted to announce that you, our valued Nuxeo customers, can now voice your opinion by taking part in Hyland’s Net Promoter Score (NPS) relationship survey in 2024!
What is NPS?
NPS is a metric we use to understand the sentiment of our customer base. Your participation is extremely important to the continuous transformation efforts of our solutions, processes, services and, ultimately, customer experience.
What can you expect?
You will receive a survey once a year from CustomerFeedback@Hyland.com. The survey date corresponds to the month in which you first became a customer. The survey period for the month remains open for three weeks, and you will be sent reminder emails on a weekly basis to remind you of the closing window to make your voice heard.
You will be asked to rate your likelihood of recommending Hyland on a score between 0-10 and will be invited to explain the reasons for your score in the comments section. Please provide as much detail as possible. It is very important for us to understand what exact areas we excel at or need to improve. This will give us an opportunity to direct the feedback and ensure it is impactful.
Questions?
Please contact our Customer Experience team at CustomerFeedback@Hyland.com.
We look forward to welcoming you to Hyland’s Voice of Customer program and hearing from you. |
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Feedback via Community Update |
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Thank you to our valued customers and partners for actively participating in our refined feedback process on Hyland Community. We’ve been fortunate to receive 149 insightful submissions.
Over the past 90 days, this collaborative effort includes 41 submissions-closed that were related to Hyland departments or products. Top categories were 23 resolutions delivered, 18 closed/resolved by the Customer Experience team, 16 resolutions in process and nine submissions of praise.
To highlight some examples, two suggestions are currently in development for OnBase Foundation 25.1, and another one in Perceptive Content Foundation 24.1. Additionally, 25 product submissions have either been delivered or are in progress!
Your voices have been heard loud and clear, and we added feedback regarding the ability to view and vote on feedback submissions in our future phase later this year.
Thank you for your invaluable contributions — we are actively listening, acting and evolving our feedback process. |
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Hyland’s Environmental, Social and Governance report is now available |
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We are excited to share that Hyland’s first Environmental, Social and Governance (ESG) report is now available on Hyland.com. An extension of our core values, the ESG report addresses our impact on the environment, dedication to our employees, relationships within local communities and governance of ESG.
Visit Hyland Community for additional information, and read the report to learn more about Hyland’s corporate commitment to ESG. |
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Save the date for CommunityLIVE 2024 |
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September 22–26
Gaylord National Resort and Convention Center
National Harbor, Maryland
We’re already counting down the days until CommunityLIVE 2024. Mark your calendar to join the Hyland community this September 22-26 in National Harbor, Maryland. Registration will open in April.
Share your expertise at CommunityLIVE — watch for the call for proposals opening later this week. Selected speakers receive free registration to attend the conference! |
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March 18–22
Westlake, Ohio
Your most impactful OnBase technical training opportunity is even better this year. Don’t miss out on your chance to learn about the latest automation capabilities at your fingertips. Also, you will be able to renew your existing certifications and, for the first time ever, earn new ones at TechQuest. |
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Free analyst report: Real-world value of Hyland RPA |
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Curious about Hyland RPA and wondering what you can anticipate in terms of value and costs associated with deploying and running this automation technology?
Analyst firm Deep Analysis recently conducted an ROI study of Hyland RPA customers and determined benefits of $13.8 million USD over five years at a return on investment rate of over 227%.
Discover the RPA journeys of Hyland customers and the demonstrable improvements they have realized in process accuracy, timeliness, predictability and operational costs. |
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New course: AI-powered capture, classification and data extraction |
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Hyland Intelligent Document Processing is an AI-powered document capture, classification and intelligent data extraction technology that improves efficiency, accuracy and the speed of document processing. |
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New training series: Leadership Mastery Series |
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Join some of Hyland’s most innovative, outcome-oriented leaders in this interactive monthly training series designed for strategic leaders in technology.
Inspired by our CommunityLIVE leadership roundtables, in this series we’ll continue to address significant areas for professional growth for today’s tech leaders. |
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Share the news Do you know someone who would benefit from our newsletter? Forward it to your peers and colleagues or have them email CustomerNewsletter@Hyland.com to be added to our distribution list. |
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