Nuxeo Customer Newsletter — October 2024

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Customer newsletter

Your source for Hyland product, solution and company news

CommunityLIVE 2024 virtual recap webinar series

Following our CommunityLIVE 2024 conference, we're excited to bring you a curated selection of session highlights with our recap webinar series. You’ll get key takeaways from Hyland product sessions, as well as updates shared around innovation, cloud, automation and more.

Explore sessions below, segmented by product general sessions, and sign up for the webinars that are right for you and your organization:

• Alfresco
• Nuxeo
• OnBase
• Perceptive Content
  
  

The webinar series is a great way to discover new takeaways or refresh what you already experienced in person at CommunityLIVE.

Save the date
As you explore content from this year’s conference, save the date to join us in Las Vegas, Nevada, from October 19–23, 2025 for more innovation, valuable insights and community networking.

Webinar: Hyland's new innovation strategy and product roadmap unveiled

At CommunityLIVE 2024, Jitesh S. Ghai, Hyland’s president and chief executive officer, unveiled a bold vision for leveraging cloud, generative AI and automation to drive organizational innovation. Leonard Kim, Hyland’s executive vice president and chief product officer, and other experts outlined the new innovation strategy and product roadmap, emphasizing the unification of content ecosystems and the power of AI. You can hear it in this exclusive virtual event, rebroadcasted on-demand to view at your convenience.

Register for the Hyland roadmap webinar

Congratulations to the Hyland Innovation Awards winners and finalists

The Hyland Innovation Awards recognize forward-thinking organizations that are leveraging Hyland’s intelligent content solutions to do amazing things within their organizations and in their communities.

Read the award submissions

Innovate with Hyland’s Experience Research team

We want to make sure you have a voice in how we improve our products and services. Our Experience Research team interviews customers and observes users to collect direct feedback as we continue to innovate. If you are interested in sharing your experience and helping us understand your business needs, please join our research panel.

Sign up

Jira.Nuxeo.com transition reminders

Effective Monday, October 28, Nuxeo technical support transitioned from using Jira.Nuxeo.com to our proven Hyland support systems including Hyland Community, access to production down phone support, Customer Care Advocates and more secure data handling tools.

Additionally, as part of this change, Jira projects will move to a new, updated Jira instance. Customers can contact their current project managers for details on these projects.

More information about this change including anticipated impacts, actions and updates can be found on Hyland Connect. If you have additional questions, please contact your customer success manager or account manager.

Read more on Connect

Technical support update

Based on your valued feedback, Hyland transitioned to a new telephone system with new technical support contact numbers available on the Hyland Community Technical Support wiki page. The new system features are designed to enhance and streamline your experience.

Updates include:

• One number per region inclusive of all product lines with 24/7 availability, even on holidays
• Dedicated case management system for incoming and outgoing calls
• Seamless handoff across regions and product lines
• Call routing to an answering service with a live person for when all technical support analysts are busy
  
  

Previous phone numbers will route to the new technical support numbers for a period and then will phase out; however, please update previously saved contact information to reflect the new numbers.

Have an idea you would like to share to elevate your experience with Hyland? We encourage you to leave feedback, and look forward to continuing to grow together!

How Hyland pursues your product enhancement ideas

Feedback in Hyland Community is designed to facilitate innovation around Hyland products, solutions and services. You can suggest product enhancements, ideas for new solutions, support, services, share a concept for something new or offer praise! If you are sharing product feedback, please note it can take several weeks to determine if product enhancement suggestions can be added to an upcoming version release. Hyland teams consider the benefits and feasibility for all enhancements. Enhancement approval to release can take 12–18 months, depending on the development cycle stage. Help us understand what topics are most important to you!

Help get the most out of your Hyland solution with any of these training opportunities:

• Get Hyland-certified: Check out the Hyland RPA Administrator certification, which continues to be a popular upskilling opportunity.
• Full Hyland University catalog: Browse the catalog by publish date to see the newest training and conference opportunities.
• All instructor-led training: Explore certification courses and other trainings at a glance.

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