As shared previously, in late October Nuxeo technical support transitioned from using Jira.Nuxeo.com to our proven Hyland support systems including Hyland Community. As a result of the migration, Nuxeo.Jira.com is anticipated to be decommissioned Saturday, February 1. Additional changes to Nuxeo Connect will also take place Friday, January 31.
Please see below for expected impacts and actions.
- Access to Jira.Nuxeo.com: After Saturday, February 1, customers and partners will no longer be able to access or refer to Jira.Nuxeo.com. While content was migrated in October, the site has remained in a read-only mode and was still available for reference. This will end Saturday, February 1, and users will no longer be able to access the site.
- Access to documentation: Customers and partners will no longer be able to access documentation through Jira.Nuxeo.com and will instead be directed to a different platform. While Docs.Nuxeo.com is not changing at this time, the links to Jira in our documentation will no longer function. Detailed information about this change and updated instructions for accessing Nuxeo documentation will be provided in advance of the site being decommissioned.
- Links to Jira.Nuxeo.com: Any existing links directing to Jira.Nuxeo.com will be broken following the decommission. Guidance to access the correct links and information will be provided in advance of the site being decommissioned.
- Nuxeo technical contact changes: Customers will no longer be able to modify technical contacts in Nuxeo Connect effective Friday, January 31. After this date customers will need to submit technical contact changes to Customer Care via Hyland Community. Customers will still have access to modify contact in Nuxeo Connect until the end of January; however, changes made will not automatically reflect in Community.
We appreciate your cooperation and understanding as we complete this transition. Please follow this post for updates including guidance on how to access the new documentation site.
If you have questions or need assistance, contact your first line of support.
