If you’ve ever searched our external support sites and thought, “Where do I go for this?” — you’re not alone.
Across Hyland, our external digital customer and partner experience has grown over time. Different sites, entry points and systems have all served important purposes, but they haven’t always worked together in a way that is simple or intuitive for our customers and partners.
We’re changing that.
Creating a more connected experience
We are consolidating and updating systems to create a more connected, consistent and intuitive way to interact with Hyland.
Instead of navigating separate documentation, support and engagement websites, you’ll move through a unified experience that feels like one system — not many.
For customers and partners, that means faster access to answers and a more intuitive experience.
For Hylanders, it means greater clarity and confidence when supporting others. And for everyone, it means a simpler, more connected way to interact with Hyland.
A visible step forward: documentation consolidation
This is a phased effort, with changes coming over the next several months. The first significant step is transitioning the primary access point for product documentation to Docs.Hyland.com.
Effective Friday, May 22:
- All Docs.Alfresco.com content will move to Docs.Hyland.com.
- GitHub content will not be impacted and remain Hyland Alfresco’s dedicated source for developer content.
- All Support.Hyland.com content will move to Docs.Hyland.com.
- Existing Docs.Hyland.com content will be reorganized with URL changes.
Please note, Doc.Nuxeo.com content will be migrated in the future as well. We will share more information on this when available.
These significant efforts bring together documentation from across multiple sites into one cohesive experience — making it easier to find, trust and use the information you need.
Actions required: Ensure a smooth transition
Redirects for all pages will be in place for two years. However, we strongly suggest updating all Docs.Alfresco.com, Support.Hyland.com and Docs.Hyland.com bookmarks to the new URLs as direct links will change when content is moved and reorganized. This also ensures continued access after the two-year redirect window.
Mapping of old and new URLs will be available to help support the transition.
Building toward a more intuitive ecosystem
Documentation is just one part of the overall digital experience.
Throughout 2026, we will continue to realign our external digital support, services and engagement ecosystem so that each platform clearly reflects its purpose and works together as part of a connected journey.
We will share more about each phase of the project as available.
This is just the beginning. We’re listening to your feedback and will continue to use it to guide the future of the Hyland digital experience.
