Since 2019, Hyland customers have submitted more than 4,000 proposals via the Hyland Community Ideas portal. Your feedback has driven countless enhancements to our products and solutions, and for that we are grateful. Thank you! We reviewed every Idea submitted*, and while it was impossible for us to directly address and remediate every proposal, our goal was to create a forum to receive customer feedback. We are still committed to that goal, and to facilitate quicker and more meaningful outcomes, we have enhanced our feedback collection methods. What will be different?
When you access Hyland Community, you will notice we have replaced the Ideas button and associated procedure with our innovative initiative: Feedback. Find it by navigating to the lightbulb icon in the upper right-hand of the page. How will it work?
Going forward, a Customer Experience team member will acknowledge all feedback submissions and ensure the feedback is triaged to the appropriate Hyland department. Any remediation will also be shared with you directly. Here’s to increased accountability
While the change might appear subtle on the surface, this modification represents a more efficient and streamlined approach for Hyland to address customer feedback. We greatly appreciate your support. Your engagement is pivotal in our journey toward continuous improvement. *Please note that we have a full report of previous Ideas submissions and will continue to follow up with any Ideas submissions that had over 1,000 points. | 
