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Q1 2024 releases are here |
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Hyland’s Q1 releases deliver significant Alfresco platform enhancements that increase operational efficiencies, support increased scalability requirements and reduce the environmental impact of operating your content solution.
Notable updates include: - Scalability and reliability enhancements
- Simplified upgrade pathways to make upgrades easier
- Simplified Alfresco cloud deployment and administration
- Preconfigured processes to address standard workflows, such as review and approval
- User experience improvements that streamline both content-centric process creation and execution
Additionally, updates to Content Composer Foundation 23.2 include enhancements to the web client, language support for Dutch, Polish and French, as well as continued compliance with regulatory rules.
To see everything new in Q1, review our product updates page. |
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Adjusted timing: Anticipated updates to Alfresco Maintenance Jira project |
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Hyland updated the current Atlassian instance with changes implemented Monday, March 25.
The Alfresco Maintenance (MNT) Jira project will be disrupted as we consolidate systems. Customer requests for access to their MNT issues will resume once additional setup is complete. In the interim, please contact Hyland Technical Support via your support case for questions regarding the status of your MNT ticket.
Visit Hyland Community for future updates including notification when MNT access is restored. |
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Alfresco Content Services 7.2 update |
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In line with Hyland’s Alfresco platform’s previously published policy, we are moving forward with the end of maintenance for Alfresco Content Services (ACS) version 7.2. ACS 7.2 will enter the limited support stage on Monday, April 1, 2024, and the version end-of-maintenance date will be Tuesday, April 1, 2025. After this date, Hyland will only provide support under the Extended Support Program for ACS 7.2.
We recommend customers upgrade to the latest version of ACS to ensure continued support and access to future remediation efforts. If you have questions or are interested in upgrading your solution, contact the Customer Care Advocate team via the customer care engagement form on Hyland Community. |
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Now live: Cisco to Genesys phone system changeover |
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On Tuesday, March 26, Hyland will transition from our existing Cisco phone system to a more advanced Genesys telephone solution to create a streamlined experience for customers and partners.
Technical support contact phone numbers are changing from multiple phone numbers per product to one new number per country, inclusive of all product lines. New numbers are posted and now available on the Hyland Community Technical Support wiki page. Bookmark this page for reference.
Existing numbers will route to the new numbers for a period and then phase out; however, customers are encouraged to update previously saved contact information to reflect new technical support numbers upon launch. |
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Preregister for CommunityLIVE 2024 today |
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September 22–26
National Harbor, Maryland
Gaylord National Resort and Convention Center We are excited to take over National Harbor, Maryland, for CommunityLIVE 2024! Gaylord National Resort and Convention Center is located minutes from Washington, D.C., and Alexandria, VA, on the banks of the Potomac River.
For the first time ever, we’re giving attendees the chance to preregister for CommunityLIVE! For a limited time only, receive $100 off the conference rate when registration officially opens next month. Have your own story to tell at the conference this fall?
The deadline for speaker submissions is extended to Friday, March 29, for more opportunities to lead a session at CommunityLIVE 2024. Submit your story today and, if chosen, you will receive complimentary registration*, giving you access to three action -packed days of the main conference, keynotes, networking events and more. *Complimentary registration does not include Sunday and Monday technical training sessions. |
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Webinar: Streamline business processes with AI-enabled intelligent document processing (IDP) |
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Tuesday, March 26
Webinar
11 a.m. EDT
Join live now or register anytime to receive the recording
Recent advancements in AI and machine learning have revolutionized numerous business operations, enhancing their efficiency and effectiveness. This is especially true for activities like document capture, processing and data extraction — where traditional methods are giving way to modern AI-driven solutions such as Hyland Intelligent Document Processing.
Recognized as a leader in intelligent document processing by analyst firm IDC, Hyland offers cutting-edge AI-powered document capture, classification, separation and data extraction capabilities. Join us for an in-depth look at this exciting technology and its key features. |
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Share the news Do you know someone who would benefit from our newsletter? Forward it to your peers and colleagues or have them email CustomerNewsletter@Hyland.com to be added to our distribution list. |
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