Tiered Pricing for smaller customers

[seaton]

As a new Alfresco user and potential customer, I'm disappointed to find that there is no tiered pricing, only a one size fits all, unfortunately this one size does not fit all.  I work for a small local government non-profit organisation and am willing to go the paid/enterprise way, however I was very dissapointed that:

a) it took over a week for someone to respond to my initial query on the main website.
b) found that there is no flexibility in the pricing, as mentioned I want to pay for the enterprise version, but can't justify current licensing costs (annually under contract for next 3 years) for only 30 users.

Alfresco can you please look at how you can tier your licensing model, in particular something that is within the reach of smaller companies.

I myself would like to have access to Enterprise level features covered under my annual subscription and then additionally pay for incident support if and when required.

I'm sure that I'm not the only one who is thinking along these lines.   I would like to open the discussion up to others on this, no flaming please, just some constructive licensing ideas that hopefully Alfresco may take on board.

Regards,

Stephen…

[dimamovic]

Hi,

last year I had discussion with some of the Alfresco people and initially they said there is going to be license for up to 100 users, single server by end of 2009. However, this is obviously not happening but also we have to understand Alfresco people since they trying to sell this to big companies and do not care for companies below certain number of employees. Just like Oracle ;-). We tried to actually use Alfresco but using community edition will take up much of your time going thru internet for even simple issue. We actually have one deployment of community edition where we now looking for move toward SharePoint. SharePoint ISV pricing is cca USD 3000 for server as well as USD 60 per user and this is something we can do deployments for small business, where we are actually engaged. Cost of underlying Windows server and SQL server is again peanuts thru ISV pricing (even do you don't get Windows).

We really were so heated up for Alfresco but after we cooled down, we came back to our old fried Microsoft. I hope Alfresco will actually review this soon, but we can't wait. Check Microsoft again, ask for companies who can deliver solution with ISV contract.

Damir

[seaton]

Thats the sort of pricing I'd like to see, with room to grow as the company grows.  I think the issue is a support one.  It's easier to support a small amount of larger companies rather than a large amount of smaller companies, this is where I feel that a pricing model needs to reflect this in the pricing, but pay separately for a support agreement or pay per incident.  We do this with some of our other products we use, pay for the enterprise features, but pay for support when/if we need it.

Hi,

last year I had discussion with some of the Alfresco people and initially they said there is going to be license for up to 100 users, single server by end of 2009. However, this is obviously not happening but also we have to understand Alfresco people since they trying to sell this to big companies and do not care for companies below certain number of employees. Just like Oracle ;-). We tried to actually use Alfresco but using community edition will take up much of your time going thru internet for even simple issue. We actually have one deployment of community edition where we now looking for move toward SharePoint. SharePoint ISV pricing is cca USD 3000 for server as well as USD 60 per user and this is something we can do deployments for small business, where we are actually engaged. Cost of underlying Windows server and SQL server is again peanuts thru ISV pricing (even do you don't get Windows).

We really were so heated up for Alfresco but after we cooled down, we came back to our old fried Microsoft. I hope Alfresco will actually review this soon, but we can't wait. Check Microsoft again, ask for companies who can deliver solution with ISV contract.

Damir

[mikeh]

I have smaller clients that this solution would be good for.  Is there still no tiered pricing?

It's being discussed internally. As you might imagine it's not an easy business problem to solve (or else we'd have done it already!)

Mike

[mrogers]

It's here now.

http://www.alfresco.com/media/releases/2011/06/alfresco-team/

[seaton]

It's here now.

http://www.alfresco.com/media/releases/2011/06/alfresco-team/

Awesome this is what I'm looking for, thanks for listening Alfresco!

I noticed that these versions have document limit, are these hard limits?  What happens if these limits are reached? What is the migration path / Costs if document limits are reached but our user base is the same?

Thanks,

Stephen…

[mrogers]

If you go over your limits the repo will become read only.   You can apply a new license to unlock.

I suggest you call alfresco sales if you need a different combination of users/documents