thumbnail issue

[nancygaillard]

Hi

I am running Alfresco Community 4.2.e (for Windows 64bits) on :
* Windows Server 2008 r2 (64bits)
* Windows 7 x64bits

[UPDATED]
I can't visualize  any PDF document on Windows Server correctly, since I have re-install and restore Alfresco. I thought my backup was bad, but I tested it in my Windows 7, and it works normally. So, I decided re-install Alfresco and restore again on Windows Server, but it did'nt work better…

The problem is a dysfunction in the rendering of the preview of PDF and TXT. The rendering is the same for a normal preview for a PNG (https://www.dropbox.com/lightbox/home/Alfresco-forum/Thumbnail%20issue)

[/UPDATED]

What can I do? What is the problem?

There is my alfresco.log :
<blockcode>
08:30:15,338 ERROR [org.springframework.extensions.webscripts.AbstractRuntime] Exception from executeScript - redirecting to status template error: 01100001 Wrapped Exception (with status template): 01100034 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100026 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
org.springframework.extensions.webscripts.WebScriptException: 01100001 Wrapped Exception (with status template): 01100034 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100026 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1067)
   at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:184)
   at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:422)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:452)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:491)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:529)
   at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:341)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:378)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
   at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:1852)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at java.lang.Thread.run(Thread.java:724)
Caused by: org.alfresco.scripts.ScriptException: 01100034 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100026 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:204)
   at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:212)
   at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:174)
   at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:102)
   at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1305)
   at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:128)
   … 28 more
Caused by: org.alfresco.repo.content.transform.UnsupportedTransformationException: 01100026 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.checkTransformable(AbstractContentTransformer2.java:140)
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:205)
   at org.alfresco.repo.content.transform.FailoverContentTransformer.transformInternal(FailoverContentTransformer.java:201)
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:211)
   at org.alfresco.repo.content.ContentServiceImpl.failoverTransformers(ContentServiceImpl.java:679)
   at org.alfresco.repo.content.ContentServiceImpl.transform(ContentServiceImpl.java:628)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
   at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:80)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.model.ml.MLContentInterceptor.invoke(MLContentInterceptor.java:125)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:161)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
   at com.sun.proxy.$Proxy48.transform(Unknown Source)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:435)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:426)
   at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:425)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:403)
   at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
   at java.util.concurrent.FutureTask.run(FutureTask.java:166)
   … 3 more
08:30:39,710 ERROR [org.springframework.extensions.webscripts.AbstractRuntime] Exception from executeScript - redirecting to status template error: 01100002 Wrapped Exception (with status template): 01100043 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100035 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
org.springframework.extensions.webscripts.WebScriptException: 01100002 Wrapped Exception (with status template): 01100043 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100035 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1067)
   at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:184)
   at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:422)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:452)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:491)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:529)
   at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:341)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:378)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
   at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
   at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:1852)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at java.lang.Thread.run(Thread.java:724)
Caused by: org.alfresco.scripts.ScriptException: 01100043 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 01100035 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:204)
   at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:212)
   at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:174)
   at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:102)
   at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1305)
   at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:128)
   … 28 more
Caused by: org.alfresco.repo.content.transform.UnsupportedTransformationException: 01100035 Unsupported transformation: transformer.ImageMagick application/pdf to image/jpeg
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.checkTransformable(AbstractContentTransformer2.java:140)
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:205)
   at org.alfresco.repo.content.transform.FailoverContentTransformer.transformInternal(FailoverContentTransformer.java:201)
   at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:211)
   at org.alfresco.repo.content.ContentServiceImpl.failoverTransformers(ContentServiceImpl.java:679)
   at org.alfresco.repo.content.ContentServiceImpl.transform(ContentServiceImpl.java:628)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
   at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:80)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.model.ml.MLContentInterceptor.invoke(MLContentInterceptor.java:125)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:161)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
   at com.sun.proxy.$Proxy48.transform(Unknown Source)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:435)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:426)
   at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:425)
   at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:403)
   at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
   at java.util.concurrent.FutureTask.run(FutureTask.java:166)
   … 3 more
</blockcode>

[scouil]

Hi,

The renditions (thumbnails, previews) are stored in Alfresco but need to be generated first using tools external to Alfresco.
So to get new thumbnails you need those tools installed on the machine that is running Alfresco (or another machine in case you have the transformation server installed).

So judging from the error, I would believe that either you don't have ImageMagick installed in your new windows server, or you have a wrong path for it in your alfresco-global.properties

[nancygaillard]

Thank you!

I made a mistake. The real problem is a "dysfunction" of the preview. With some researches, I noted that the preview rendering that I can see for PDF or TXT in my Windows Server look like the one for a PNG.

I found the folder "imagemagick" in my Alfresco home : C:\Alfresco2\imagemagick
and in the alfresco-global properties, I can see:
<blockcode>
img.root=C:\\Alfresco2\\imagemagick
img.coders=${img.root}\\modules\\coders
img.config=${img.root}\\config
img.gslib=${img.root}\\lib
img.exe=${img.root}\\convert.exe
</blockcode>

I tested in command line

C:\Alfresco2\imagemagick\convert -version‍

and it returns
<blockquote>
Version: ImageMagick 6.8.6-6 2013-07-16 Q8 http://www.imagemagick.org
Copyright: Copyright (C) 1999-2013 ImageMagick Studio LLC
Features: DPC OpenMP
Delegates: bzlib djvu fftw fontconfig freetype jng jp2 jpeg lcms lzma openexr pango png ps tiff x xml zlib
<blockquote>

[scouil]

Hi,

Do you have SWFTools installed as well?
And the property swf.exe pointing to the correct pdf2swf ?

[nancygaillard]

It was really the problem.
I had something like that:
<blockcode>
swf.exe=C:/ALFRES~1/swftools/pdf2swf.exe
swf.languagedir=C:/ALFRES~1/swftools/japanese
</blockcode>
when it would be like this:
<blockcode>
swf.exe=C:/ALFRES~2/swftools/pdf2swf.exe
swf.languagedir=C:/ALFRES~2/swftools/japanese
</blockcode>