Tags will not delete in Alfresco Share

[alanhughes]

We are running Alfresco Share 4.0.d, having upgrade from our original installation of 3.4.d

We have a Share tag that someone entered as a test which we would like to get rid of. In the list of tags on the left-hand column on share it shows this tag as having one document associated with it, however if you click on the tag the list of documents is empty (which is what I'd expect - the tag should not be used). Logging in as admin and using the Tag Manager does not show the tag in the list of Share tags. If can create a tag on an existing document with the same name, the document count for the tag increases to 2, the newly tagged document (but only that document) appears in the list of documents associated with that tag, and the tag appears in the tag Manager; if I then delete the tag then Share reverts to the original state.

I'd really like to get rid of this tag one way or another, but simply cannot work out how. Can anyone give me can help/suggestions/clues as to what the problem is and how I can sort this out.

Thanks in advance

[jpotts]

Thanks for posting. If you go to the node browser, can you see the tag? Tags live under /cm:categoryRoot/cm:taggable.

If you see that the nodes exist but you can't get them to go away using the tag manager, you can write yourself a little server-side JavaScript that grabs a handle to the tag using the tag's node reference and then calls remove.

Jeff

[sbenedetti]

Hi, I'm the same situation.

I've checked the node browser and it doesn't appear.
But it shows in tag tree in document library.

Any idea?
Thank you