sites/documents not showing for some sites

[srtjase]

Hello,

On any PC, my alfresco installation seems to be ok. On my iPhone and iPad, however, something is wrong.

On the iPhone:

-1 existing site shows under sites but not under sites on company home
     -on pc i can preview and open docs. On iPhone i can not preview.
     -document icon is blank vs showing the type of document (on pc, doc type is set correctly

-1 newly created site
     -it does show as above
     -documents moved to this site on a pc do not show in site in iPhone

-1 other existing site performs as expected until I try and add or remove documents. Any changes made on the PC are not reflected on the iPhone

On the iPad, the only real difference is that when I try and open one of the files that shows a blank document icon, it opens the document and displays it as an unformatted file (seemingly random text strings, etc)

Again, on the PC it looks and appears to operate normally. The only two issues I am aware of on the server were an issue with a backup/restore where I had to chase down a file/folder permissions issue after the restore and a few timeouts due to the tomcat6 process chewing up 100% of the CPU time.

Maybe something got crushed along the way. Is there a way to rebuild the structure or check for orphaned items?

I've tried creating and deleting new sites and documents, deleting each, etc. I can't seem to change the behavior.

Any ideas are welcome. Thanks!

[gavinc]

What version of the mobile app are you using?

There were a few refresh issues with new sites in 1.1 which have been addressed in 1.2 but refreshing the documents list should be fine.

I presume you're using the same credentials on the PC and the iPhone/iPad?

There shouldn't be any need to "rebuild the structure" but to start over you can delete the app from your device and re-install.

[srtjase]

Gavin,

On both apple devices I was using the latest update from the app store. In the iphone that would be the December 20 build.

Out of frustration I exported the site content and reinstalled a fresh instance on the server, then imported the sites back into Alfresco. Since then I have had no problems.

Before doing so I tried moving/removing/updating virtually every test file/folder we had imported to see if there was a particular item causing the issue, but that didn't produce any changes other than discovering that there were some documents that I could not move or delete from the web interface. That is when I just dumped the install and started from scratch.

So far, so good.

To answer your second question, I had tried using both the same creds as I was through the web interface, and other accounts, just to see if there was any difference in performance.

Thanks,
Jason

[gavinc]

Hi Jason,

OK, I'm glad you resolved the issue although I can't explain the cause.

Regards,

Gavin

[srtjase]

Gavin,

Thanks for your interest.

-Jason