Problem accessing site dashboard
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08-05-2013 04:57 AM
We have been using Alfresco Cloud (free version) for a while without incident. Last week I set up a site and invited people to join it. Some did and some posted documents so they clearly could get to the site.
This morning one invitee said they could not get to the site, I tried myself and I got
"A server error has occurred"
page. When I clicked on the link from "My Sites"
I can navigate direct to the document library (because I know how to contruct the URL manually in the browser address bar) and I can navigate to other parts of the site directly, but I cannot get to the dashboard.
The underlying error message is
<!–javax.servlet.ServletException: Could not resolve view with name 'site/hr-documents/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet' at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1029) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:817) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:719) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:644) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:549) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302) at org.tuckey.web.filters.urlrewrite.NormalRewrittenUrl.doRewrite(NormalRewrittenUrl.java:195) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:159) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:141) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:90) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:417) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:74) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at de.javakaffee.web.msm.SessionTrackerValve.invoke(SessionTrackerValve.java:126) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:865) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:579) at org.apache.tomcat.util.net.AprEndpoint$SocketWithOptionsProcessor.run(AprEndpoint.java:2017) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662)–>
Can some kind soul in Alfresco Cloud support help me?
If this post is in the wrong place, can someone tell me where to ask for assistance on Alfresco Cloud (free version)?
Many thanks
Bob Johnson
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08-22-2013 04:59 PM
We couldn't be more clear about the release details because the answer was always "as soon as possible". As soon as we had a tested fix, we implemented it. That solved the underlying problem that was breaking sites. Unfortunately it took a few more days to write, test, and run a script to fix the sites that were in the inaccessible state.
We apologize for the problem and appreciate your patience.
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08-16-2013 11:32 AM
farthestgate.co.uk
and specifically the site is short name hr-documents
Many thanks
Bob Johnson
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08-18-2013 05:39 AM
Not happy
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08-18-2013 10:25 AM
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08-20-2013 07:32 PM
Thanks.
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08-22-2013 12:11 PM
According to IT, the issue has been resolved. Please let me know ASAP if you are still having issues, or you can open a JIRA ticket yourself at issues.alfresco.com.
Otherwise, I apologize for the inconvenience it has caused, and thank you for your patience!
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08-22-2013 09:59 PM
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08-23-2013 04:42 AM
Example: https://my.alfresco.com/share/apipro.com/page/site/analytics/dashboard
I can access the documentlibrary of all my sites, but on some of the sites, I can not access the Dashboard.
I am a soon-to-be paying customer, but am still evaluating if the pure Cloud solution is sufficient for us.
–
M
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08-23-2013 11:57 AM
The best way to get assistance is to work with the sales representative who is coordinating your trial. I spoke about this issue with him, and he is looking in to it on your behalf.
Cheers,
Richard
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09-02-2013 09:45 AM
It seems I have the same problem but not on the cloud version.
I work with the community version 4.2.b
I am currently make some test on this version and for some site :
I can access the documentlibrary of all my sites, but I can not access the Dashboard.
What can I do to fix this problem ?
Thank you for your help