Message Could not start MS Office

[apex52]

Hello,

We are currently running Alfresco Share 4.1 on Red Hat. Our clients are Windows 7 x64 with MS Office 2010 x32. I have set the two registry keys (BasicAuthLevel) recommended for Office 2010 clients on Win 7 and installed the MS patch for web folders. The SharePoint OpenDocuments Class is loaded in IE9 and I can access our internal MS sharepoint site as well as Skydrive so I believe it is working correctly. When I attempt to "edit online" a doc or docx file in Alfresco Share, a message displays stating "Could not start MS Office". Our unix admin has confirmed that the sharepoint module is loaded. I am unsure as to whether it is a server side issue or a client issue. Any assistance would be greatly appreciated. I apologize if this has been answered elsewhere. Thanks.

[afaust]

Hello,

this appears to be a client issue before the Sharepoint Module is actually used. What kind of IE are you using - the 32- or 64-bit variant of IE9? There is a known limitation that IE 64-bit cannot deal with Edit Online, as there is no 64-bit version of the ActiveX control necessary for this integration provided by Microsoft.
Have you turned on client-side logging in the Share UI? There could be some output there from the ActiveX-detection code that can shed some light on this.

Regards
Axel

[aarenson]

You mention that there is a known issue that IE 64-bit cannot deal with Edit Online. Is this still true?

Where can I find a list of what browsers can deal with Edit Online? Is it only IE? Only IE9+? Only 32-bit?

[apex52]

We are using the 32 bit version of IE9. I am unsure of how to enable client side logging from within the share UI. Could you point me to some instructions? All I am able to find is server side logging for Java. I also tried using IE8 on a 2003 server machine with Office 2007 and it issued the same message.

[afaust]

Hello,

the Share "debugger" / logger can be enabled by setting the client-debug-autologging configuration property to true (see http://techblog.zabuchy.net/2012/debugging-javascript-in-alfresco/).

Regards
Axel

[sharifu]

I am using windwos 7 with all latest updates as of 2015-01-06 12:48 GMT. IE11. alfresco 4.2.e

in firefox and chrom edit online works. IE11 still does not. will this problem be fixed?

[eswbitto]

In order to use IE 11 you will need to upgrade to Alfresco 5.0.b or newer.