Dear all,
I struggle to find a solution for a probably common issue. Here's what I try to achieve:
- Our customer's organization is structued into departments.
- There are several common roles for each department as well as unique roles per department.
- There are, of course, several users assigned to the departments (organizational structure) and to some roles within their departments.
- A task need to be assigned to all users having the required role within the required department.
Here's an example:
- An email arrives and will be automatically assigned to a department outside the process engine. The metadata of this email are stored in a database.
- Then the email is assigned to a department.
- Next, only users of a specific role (e.g., email processor), shall see this email in their inboxes.
How can I achive this? I know that I can assign a task to a role (e.g., to the role "email processor"), but only "email processors of a specific department may see their emails.
Thanks,
Torsten
