thanks for your response. Actually we do not have any more information regarding this. So, this is the problem with our configuration of logger or something wrong in OOTB configuration?
I have the same issue - appears as if the warning is logged after inactivity with Alfresco. My server specs are: JBoss EAS 5.1.1 RHEL 64-bit Alfresco Enterprise 3.4.2 Oracle 10g
I received help from Alfresco support. For my particular issue, the log message was because Alfresco's Heartbeat (since 3.0 SP1 and later versions, which gathers information and sends encrypted data back to Alfresco Server over HTTP) was unable to send the data back to the Alfresco server :
WARN [enterprise.heartbeat.HeartBeat] org.alfresco.error.AlfrescoRuntimeException: 02170217 Exception in Transaction.
To test communication between the Alfresco server and the Heartbeat receiver server, access the following URL from the Alfresco system: http://hbrx.alfresco.com/heartbeat
If the following message shows up: The Servlet appears to be working! then the system should be set up correctly.
If you do not receive the above message and are behind an http proxy, you may need to add the following options to the JAVA_OPTS variable in alfresco.sh |.bat: -Dhttp.proxyHost=proxyhostURL -Dhttp.proxyPort=proxyPortNumber -Dhttp.proxyUser=someUserName -Dhttp.proxyPassword=somePassword
If for various reasons that Alfresco can't send data back is if you're behind an http proxy, if you have firewall configurations blocking outbound HTTP and / or invalid dns settings, you will need to request to have the heartbeat turned off.
