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Credentials Unrecognized

craighaun
Champ in-the-making
Champ in-the-making
Hello,

I'm a new user. I downloaded and installed the Community product 2 weeks ago. Built several sites and lists. Uploaded some files etc giving the product a test drive and was impressed.

However, today I attempted to sign on again and my credentials are not recognized. Maybe I forgot my password? Nope, the email address I used to create the account (and received welcome messages) is not recognized. I thought that was odd.

I attempted to reinstall the product but then I got a server/port error. I did not uninstall first.

Please let me know what I need to do or if more information is needed.

Thanks

Follow up - I uninstalled and reinstalled the program but still my password is not accepted at the sign on screen for admin user.

1 REPLY 1

resplin
Elite Collaborator
Elite Collaborator
To recover the Admin password, follow these instructions:

http://docs.alfresco.com/community/concepts/admin-password.html

The server/port error you saw was probably due to not shutting down Alfresco before reinstalling.