Credentials Unrecognized

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08-12-2015 02:54 PM
Hello,
I'm a new user. I downloaded and installed the Community product 2 weeks ago. Built several sites and lists. Uploaded some files etc giving the product a test drive and was impressed.
However, today I attempted to sign on again and my credentials are not recognized. Maybe I forgot my password? Nope, the email address I used to create the account (and received welcome messages) is not recognized. I thought that was odd.
I attempted to reinstall the product but then I got a server/port error. I did not uninstall first.
Please let me know what I need to do or if more information is needed.
Thanks
Follow up - I uninstalled and reinstalled the program but still my password is not accepted at the sign on screen for admin user.
I'm a new user. I downloaded and installed the Community product 2 weeks ago. Built several sites and lists. Uploaded some files etc giving the product a test drive and was impressed.
However, today I attempted to sign on again and my credentials are not recognized. Maybe I forgot my password? Nope, the email address I used to create the account (and received welcome messages) is not recognized. I thought that was odd.
I attempted to reinstall the product but then I got a server/port error. I did not uninstall first.
Please let me know what I need to do or if more information is needed.
Thanks
Follow up - I uninstalled and reinstalled the program but still my password is not accepted at the sign on screen for admin user.
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09-02-2015 03:48 PM
To recover the Admin password, follow these instructions:
http://docs.alfresco.com/community/concepts/admin-password.html
The server/port error you saw was probably due to not shutting down Alfresco before reinstalling.
http://docs.alfresco.com/community/concepts/admin-password.html
The server/port error you saw was probably due to not shutting down Alfresco before reinstalling.
