Can't make Record Management work

[fernandocabral]

Operating system: Linux Mint Qiana, Core I7, 6 GB RAM (and a second machine with 16 GB RAM).

I've installed alfresco community 5.0.b and it worked fine. Then I installed Record Management (alfresco-rm-2.3.a.1-1104) and it stopped working. When I try to login, I get the following message:

* * * * * * * * *
An error has occured in the Share component: /share/service/components/dashlets/my-sites.
It responded with a status of 500 - Internal Error.
Error Code Information: 500 - An error inside the HTTP server which prevented it from fulfilling the request.
Error Message: 10160003 Failed to execute script 'classpath*:alfresco/site-webscripts/org/alfresco/components/dashlets/my-sites.get.js': 10160002 10160003 Failed during processing of IMAP server status configuration from Alfresco: 10160002 Unable to retrieve IMAP server status from Alfresco: 404
Server: Alfresco Spring WebScripts - v5.0.0 (Release) schema 1.000
Time: 16/11/2014 18:24:06
Click here to view full technical information on the error.
* * * * * * * * *‍‍‍‍‍‍‍‍‍

I have made no manipulation other then installed the Record Management module rigorously as instructed on the manual page (I did it several times in two different machines and I always get the same error message.

Can't figure out whatis going on here. Any help will be much appreciated.

[afaust]

Hello,

can you please post your alfresco.log file contents? This error looks like your Repository did not start up properly or you may have configured an incorrect endpoint for Share - but I assume the installation worked before you added the Records Management module, so I'd like to check the alfresco.log first…

Regards
Axel

[fernandocabral]

AFaust

Yes, before installing the RM module, the system was working fine (see attached log).

During the installation, the script displays no errors, so I presume installing process is fine.
Nevertheless, when I start the servers again, the result IS different.When I try to login, I get the message "Your authentication details have not been recognized or else Alfresco is not
available right  now" (this is a translation, so original message could be a little different).
So, this time, the system does not allow me to log in.

Many thanks.

- fernando

[afaust]

Hello,

your Alfresco Repository does not start up because of an error with the RM module. After checking the community file lists for <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.a">Alfresco 5.0.a</a> and <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.b">5.0.b</a> it seems clear to me that you are running an incompatible combination of Alfresco core and RM. Please use the correct Records Management version for the 5.0.b release.

Regards
Axel

[fernandocabral]

Thank you, Axel. I had an intuition that the issue could be related to version incompatibility. Nervertheless, no matter how much I tried, it did not find any information concerning this. I downloaded both modules from the the official repository. Since I couldn't find any information concerning available versions and their compatibility, I assumed this would not be a problem.

Any way, is there any thing you can tell me about finding and downloading the right packages?

Thanks a lot.

- fernando

[afaust]

Hello,

please use the links I provided in my last reply…

Regards
Axel

[fernandocabral]

Yes, it did worked. Thank you very much.

- fernando