OK I have spoken with Pradesh from nTier Software Services
they do have support in johannesburg and I am waiting for one of these guys to get back to me, maybe I can grab a support contract and have this issue resolved.
:lol:
what a laugh though!
this kind of defeat the purpose of this forum
wins
Winston,
Not to chastise or judge – it’s hard to read sarcasm and tone in a text post. I see your emoticons, and I know you are only nudging the guys to lend a hand.
But I think it is worth pointing out that the Alfresco staff has, from what I can see (and I am a squeaky wheel on the subject) continued to improve its level of activity in the forums. To be honest I am pretty impressed with some of the support I've seen from guys like KevinR and KevinC (and others) who often go way beyond the call of duty to support community problems. Alfresco source code is free to all but professional Alfresco support is not. I appreciate every ounce of support these guys give the community (free of charge and often on their own time.) Gratitude and patience (or cash) will get the most mileage in this context IMO.
I agree that more can be done – it behooves Alfresco to support the community – and Alfresco, for its own good should continue to do more. That said; we can do much more as a community to support each other. The best way to get help from the Alfresco engineers is to answer other peoples questions and take work off their plates. If you are helping out by answering other questions (yep even the easy ones), the likelihood that an engineer will have time to address your issue is increased.
Anyway, like I said, not trying to make a scene here. I just thought this was a good opportunity to point some things out / make some suggestions.
