4.2.c - Cannot save/move/delete/cancel editing on a document in the Document Library.

[ttownsend]

Hello all,

I'm running 4.2.c on Ubuntu 12.04server64 and I cannot save/delete/cancel editing of a .docx document in a folder within the Document Library.  I cannot locate any useful information in the forums or elsewhere regarding this.

I don't understand this behaviour and I am at a loss to manage this single document through Share.

What's the situation:

I am logged in as an Alfresco administrator
1.  Created a Share site with several folders, and loaded several .docx files into these folders.
2.  Opened one of these .docx files for editing in MS word using Edit Offline (since Edit Online is non-functional in 4.2.c)
3.  Could not save the document back to the Document Library.
4.  Document shows as “This document is locked by you for offline editing."
5.  Further attempts to re-open the document, either in MS Word or LibreOffice, only allow it to be opened as read-only (opens as Working-copy)
6.  I cannot save, move, or delete the document, or even Cancel Editing on the document.
7.  I cannot move or delete the folder containing this document.

When I try to open this document with MS Word is see this:

2013-02-28 14:31:13,496  INFO  [vti.web.VtiRequestDispatcher] [1353769680@qtp-271900767-7] Note - no handler was found for GET to uri='/<<SITE_NAME>>/documentLibrary/910-BriefingNotes/EC BN #16-Corrections to costs found in BN #9 (Working Copy).docx'
 2013-02-28 14:31:24,714  INFO  [vti.web.VtiRequestDispatcher] [1216332237@qtp-271900767-8] Note - no handler was found for OPTIONS to uri='/<<SITE_NAME>>/documentLibrary/910-BriefingNotes/'
 2013-02-28 14:31:25,044  ERROR [node.integrity.IntegrityChecker] [1216332237@qtp-271900767-8] Found 1 integrity violations:
Invalid property value:
   Node: workspace://SpacesStore/97289e82-7181-46ff-9814-86fff1203ae3
   Type: {http://www.alfresco.org/model/content/1.0}content
   Property: {http://www.alfresco.org/model/content/1.0}name
   Constraint: 01280348 Value 'EC BN ' is not valid as a file name. This property must be a valid file name.
 2013-02-28 14:31:25,071  ERROR [alfresco.web.site] [http-apr-8080-exec-9] javax.servlet.ServletException: Could not resolve view with name 'site/el' in servlet with name 'Spring Surf Dispatcher Servlet'
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After the MS Word dialogue asks me for credentials, I enter them, but then I literally see the Share login screen inside a document within MSWord (I would attach a screenshot, but I can't seem to do that in this forum)

This is what catalina.out shows when I try to Cancel Editing:

2013-02-28 14:13:34,175  ERROR [extensions.webscripts.AbstractRuntime] [http-apr-8080-exec-10] Exception from executeScript - redirecting to status template error: 01280005 JavaException: org.alfresco.repo.security.permissions.AccessDeniedException: 01280303 Access Denied.  You do not have the appropriate permissions to perform this operation.
 org.springframework.extensions.webscripts.WebScriptException: 01280005 JavaException: org.alfresco.repo.security.permissions.AccessDeniedException: 01280303 Access Denied.  You do not have the appropriate permissions to perform this operation.
        at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1053)
        at org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:171)
        at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:433)
        at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:433)
        at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:495)
        at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:533)
        at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:349)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:377)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
        at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:118)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:929)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
        at org.apache.tomcat.util.net.AprEndpoint$SocketWithOptionsProcessor.run(AprEndpoint.java:1771)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
        at java.lang.Thread.run(Thread.java:722)
Caused by: org.alfresco.repo.security.permissions.AccessDeniedException: 01280303 Access Denied.  You do not have the appropriate permissions to perform this operation.
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:50)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:159)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
        at $Proxy47.unlock(Unknown Source)
        at org.alfresco.repo.coci.CheckOutCheckInServiceImpl.cancelCheckout(CheckOutCheckInServiceImpl.java:692)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:601)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:80)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:159)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
        at $Proxy50.cancelCheckout(Unknown Source)
        at org.alfresco.repo.jscript.ScriptNode.cancelCheckout(ScriptNode.java:2460)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:601)
        at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:155)
        at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:243)
        at org.mozilla.javascript.optimizer.OptRuntime.callProp0(OptRuntime.java:119)
        at org.mozilla.javascript.gen.c15._c19(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js:959)
        at org.mozilla.javascript.gen.c15.call(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js)
        at org.mozilla.javascript.optimizer.OptRuntime.callName(OptRuntime.java:97)
        at org.mozilla.javascript.gen.c15._c13(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js:659)
        at org.mozilla.javascript.gen.c15.call(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js)
        at org.mozilla.javascript.optimizer.OptRuntime.callName0(OptRuntime.java:108)
        at org.mozilla.javascript.gen.c15._c0(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js:995)
        at org.mozilla.javascript.gen.c15.call(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js)
        at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:393)
        at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:2834)
        at org.mozilla.javascript.gen.c15.call(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js)
        at org.mozilla.javascript.gen.c15.exec(file:/opt/alfresco-4.2.c/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/slingshot/documentlibrary/action/cancel-checkout.post.json.js)
        at org.alfresco.repo.jscript.RhinoScriptProcessor.executeScriptImpl(RhinoScriptProcessor.java:492)
        at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:198)
        at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:212)
        at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:174)
        at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:102)
        at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1305)
        at org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:86)
        … 28 more
Caused by: net.sf.acegisecurity.AccessDeniedException: Access is denied.
        at net.sf.acegisecurity.vote.AffirmativeBased.decide(AffirmativeBased.java:86)
        at net.sf.acegisecurity.intercept.AbstractSecurityInterceptor.beforeInvocation(AbstractSecurityInterceptor.java:398)
        at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:77)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
        … 80 more

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[mitpatoliya]

Is this problem only with docx files?
Also, have you checked about license expiration in the logs? because that could also be the case.

[ttownsend]

Hi Mits,

SO far, the .docx is the only file that I am having this problem with, and there does not appear to be any reference to license errors in the logs.
I'm pretty stumped by this…

[sshvetsov]

I think what you're experiencing is bug ALF-17725/ALF-18283, which itself seems to be a regression of bug MNT-2239. I experienced it myself and was able to reproduce it as follows:

• Create a new site
• Upload a document (.odt for example)
• Click "Edit Offline"
• You now have two different nodes: the "workign copy" and the "original"
• The "original" node could be accessed by clicking on "View Original Document" in the "working copy" document actions
• The "working copy" node could be accessed by clicking on "View Working Copy" in the "original" document actions
• If you click "Cancel Editing" on the "working copy" everything works fine
• If you click "Cancel Editing" on the "original" it apears to work, but both the "working copy" and the "original" are now permanently locked, i.e. can't be deleted, unlocked, replaced with new version, etc.

This bug seems to be fixed in Enterprise version (see ALF-18283), but there's also an interim solution to unlock affected documents described in one of the MNT-2239 comments. Whatch the cleanup video posted in the comments, upload javascripts from the ticket's attachments, follow the steps and you should have your document back.

Good luck!

[4lfr3d7115]

Great Workaround. Its Worked for me.

Tanks