Video renditions remain in converting state

ssze_
Star Contributor
Star Contributor

Even though video conversions are done, the status information on the renditions remains in converting state. How can I fix it so that users can download the renditions?

3 REPLIES 3

LaraGranite_
Star Contributor
Star Contributor

Do you have this problem with all video file formats? Looks like the MTS file format isn't supported.

LaraGranite_
Star Contributor
Star Contributor

This looks like a bug to me. I just downloaded a new 8.3 and have the same problem. I've installed the software requirements as described. Here are the errors I get. Are you seeing the same thing in your nuxeo-server-8.3-tomcat/log/server.log?

ssze_
Star Contributor
Star Contributor

seems downgrading to 8.1 is the only option ... there it all worked well.