No thumnail or preview for PSD

[AlvinR_]

Nuxeo 5.5 on Mac OS X Lion server...

I've imported a PSD as a file into DAM and it won't show a preview or thumbnail image of the PSD file, then I tried as an image, didn't allow cause it wasn't a jpg, gif, png. Lastly I tried as a video and it didn't worth either! Here is what I see http://dl.dropbox.com/u/37922225/Capture.PNG - The first one that has the "OFFICE"thumbnail with file name "Click here" is a PSD, second one is an image "Hello World" and the last one "Laptop" is a PSD imported as a video. Any suggestions?

[bruce_Grant]

A few questions...

[AlvinR_]

Thanks for the quick reply!

1. ghostscript @9.05_2

2. ImageMagick @6.7.6-7_0+q16

3. I'm new to the software, I don't know what to look for in the logs, I didn't see anything jumping out at me saying it was major. In the nuxeo-error.log the last error was on the 21st...

   2012-05-21 16:11:05,596 ERROR [nuxeo-error-log] Request Attributes:

   securityError : false nuxeo.disable.redirect.wrapper : true exception_message : incorrect data check stackTrace : javax.servlet.ServletException: javax.faces.FacesException: Error decode resource data at org.nuxeo.ecm.platform.ui.web.rest.FancyURLFilter.doFilter(FancyURLFilter.java:137) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.ecm.platform.wi.filter.WIRequestFilter.doFilter(WIRequestFilter.java:120) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.ecm.platform.web.common.requestcontroller.filter.NuxeoRequestControllerFilter.doFilter(NuxeoRequestControllerFilter.java:141) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.platform.login.web.LoginStackCleaner.doFilter(LoginStackCleaner.java:49) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.ecm.platform.web.common.exceptionhandling.NuxeoExceptionFilter.doFilter(NuxeoExceptionFilter.java:79) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.ecm.platform.web.common.encoding.NuxeoEncodingFilter.doFilter(NuxeoEncodingFilter.java:59) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Thread.java:680) Caused by: javax.faces.FacesException: Error decode resource data at org.ajax4jsf.resource.ResourceBuilderImpl.decrypt(ResourceBuilderImpl.java:627) at org.ajax4jsf.resource.ResourceBuilderImpl.getResourceDataForKey(ResourceBuilderImpl.java:369) at org.ajax4jsf.resource.InternetResourceService.serviceResource(InternetResourceService.java:156) at org.ajax4jsf.resource.InternetResourceService.serviceResource(InternetResourceService.java:141) at org.ajax4jsf.webapp.BaseFilter.doFilter(BaseFilter.java:488) at org.jboss.seam.web.Ajax4jsfFilter.doFilter(Ajax4jsfFilter.java:56)

   at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69) at org.jboss.seam.servlet.SeamFilter.doFilter(SeamFilter.java:158) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.nuxeo.ecm.platform.ui.web.rest.FancyURLFilter.doFilter(FancyURLFilter.java:131) ... 27 more Caused by: java.util.zip.DataFormatException: incorrect data check at java.util.zip.Inflater.inflateBytes(Native Method) at java.util.zip.Inflater.inflate(Inflater.java:238) at java.util.zip.Inflater.inflate(Inflater.java:256) at org.ajax4jsf.resource.ResourceBuilderImpl.decrypt(ResourceBuilderImpl.java:621) ... 37 more

   user_message : an unexpected error occurred NuxeoExceptionHandlerMarker : true

4. I don't know where to download the hot fixes, I saw I need 7 applied, clicked the link, but the page it directed me too didn't have anything relating to downloading them? Is there a URL explaining how-to do it?

Thanks!

[bruce_Grant]

Can you paste your log file to dropbox? The error you show above is annoying but it's not the source of the issue.

[AlvinR_]

Here are links to each log

[AlvinR_]

I've applied hot fixes and it hasn't changed. PSD don't show preview of what it actually is in it.

[bruce_Grant]

How big is the PSD file?

[AlvinR_]

PSD is 285KGB

[bruce_Grant]

can you send me the PSD? I will try on my system. I have fixed a number of DAM-related image and performance issues so I can at least test that it gets processed properly.

[AlvinR_]

Let me know if you're able to find out, I'm puzzled why it won't show a thumbnail of the actual file and preview of what is in the file... http