Hyland Connect

Alan_Boucher · ‎02-23-2026

Every month, we celebrate the members who make our community stronger through their curiosity, collaboration, and generosity. Please join us in recognizing our top contributors for January 2026!

🏆 Member Spotlight

These standout contributors went above and beyond this month with exceptional engagement and meaningful participation.

Both of these members were leaders in starting conversations and receiving kudos last month:

MVannLeicester
Neal_Monacelli4

📊 Top Community Engagers

Here are our top performers across four key engagement categories:

🏅 Most Accepted Answers Provided

Recognizing members who delivered the most accepted answers — helping others solve problems and keeping knowledge flowing. Learn Why Marking Accepted Answers Matters — And How It Helps Our Whole Community.

Member	Accepted Answers
Claus_Frauenhe1	1
Donna_Schedinger	1
gsaini	1
jesusmarmol	1
DX	1
MANAGER	1
Ellen_Murnane	1
Todd_Allen	1
John_Morton	1
MVannLeicester	1
Maggie_Gallott1	1

💬 Most Replies Posted

Shining a light on members who fueled conversations, offered guidance, and kept discussions active.

Member	Replies
T0m	9
roberto_gamiz	9
arnieHHS	7
giasqui	6
Kathleen_Hughes	6
Jenelle_Johnson	6
Ryan_Wakefield	5
MVannLeicester	4
Kris_Conrads	4
Manuel_Santana	4
Jigyasa_Mathur	4
Govinda_Harris	4

👍 Most Kudos Received

Acknowledging members whose posts resonated with our community and earned appreciation from peers.

Member	Kudos Received
MVannLeicester	8
Neal_Monacelli4	7
Gavin_Ayling	6
Ryan_Wakefield	4
James_Perry	4
Kevin_Christiansen	4
Joel_Moore2	3
Kelly_Guthrie1	3
DX	3
JorjaFox	3

📝 Most New Topics Created

Showcasing those who sparked discussions and brought new questions, issues, or insights to the community.

Member	Topics Created
Jeannie_Kearns	7
MVannLeicester	5
Neal_Monacelli4	4
Gavin_Ayling	3
Manuel_Santana	3
Kevin_Christiansen	2
David_Whelan	2
Jeremy_Adams	2
Sunshine_Herond	2
JenniferVinup	2
imanez1	2
Pam_Grazier	2
Ghanshyam_R	2

🎉 Thank You to All Contributors!

Your participation, questions, insights, and problem-solving make this community an invaluable space for everyone. Whether you're new or a long-time member, every post helps strengthen our collective knowledge.

We can’t wait to see what you bring in February!

— The Hyland Community Team

MVannLeicester · ‎02-23-2026

One thing I told my staff in 2017-2019, and people I mentored prior to that:

Once you leave Sys Admin training, and once you've started getting thrown into stuff, try to go out to (then) Community and solve someone's question at least once per day.

It forces you to research and try to figure out the solution; it helps others even if you don't get exactly the right answer, and most importantly: it keeps what you learned fresh in your mind so you don't lose it during down or wait periods.

Once you're more comfortable with it, try to post problem/solution as much as you can, because it helps people who come searching...possibly even yourself years later.

The only downside, is that if you go to a different company, Hyland won't let you keep "your" account...so your history gets sprawled across multiple accounts over years. That's never been fixed, which is unfortunate. Because many of the older posts still get kudos when someone is helped by them, and those you won't get any credit for anymore.

Alan_Boucher · ‎02-23-2026

Using our Connect forums as part of your onboarding process is a great idea @MVannLeicester !

When our customers leave their company to work for another one of our accounts, they can notify us by creating a Hyland ID Support Case. We will then associate their same Hyland ID with their new account and business email address. In this way, all their forum and blog activity in Connect will be retained for their Username.

Cheers!
Alan

MVannLeicester · ‎02-23-2026

@Alan_Boucher "We will then associate their same Hyland ID with their new account and business email address. In this way, all their forum and blog activity in Connect will be retained for their Username."

Unless Connect is different than Community, this isn't the case.

My history spans literally over 20+ years. It has never linked, because the Hyland ID IS the business email address, which has changed. There are IDs from before Okta was implemented, IDs from after it was implemented, etc. It has never linked together, because of the requirement that the ID be an email address vs. a straight username.

Alan_Boucher · ‎02-23-2026

Yes, you are correct @MVannLeicester. Prior to our OKTA integration, members' IDs changed when going from company to another one of our customers. But now, member's ID and Username in Connect stay the same if we change their account and business email address in OKTA.

MVannLeicester · ‎02-23-2026

@Alan_Boucher sounds good...but we might be talking about two different IDs.

I'm referring to this:

As far back as I recall, that's always the email address. Which is always the "current" company email.

Are you saying that despite that email changing, that it's being linked to a pre-existing, permanent "entity ID" that should retain post history?

Because if so that's a very good thing...though unfortunate it can't go back to orphaned accounts from the past and re-ID them to rebuild the complete history.

Alan_Boucher · ‎02-24-2026

Yes @MVannLeicester, there is an internal OKTA ID that retains post history.

MVannLeicester · ‎02-24-2026

@Alan_Boucher Good to hear. Thanks.

Now we just need a tool to be able to go and relink our past stuff (pre-Okta) to that ID so it's full history, and one of my two last remaining complaints will have been resolved.