Adf alfresco UI not loading document properties

[Ghanshyam_R]

Team,

we are using alfresco 7.3.1, and using ADF UI, all was working fine few days back, but now we see, document properties preview/ Edit properties actions not at all loading. It shows popup but loading infinitely.

Production having 2 solr hosts, running via solr load balancer URL. We have index size around 900GB

so can't even do full reindex, as it will take around 10-15 days. Which is very time consuming and its production service which will be hampered.

Currently we got error at solr host like below:

------------------------------------   

2025-01-09 11:54:26.258 ERROR (ForkJoinPool-7-worker-9) [   ] o.a.s.SolrInformationServer Node 875 index failed and skipped in Tx 489476365. See the stacktrace below for
 further details.
java.lang.Exception: Error loading node metadata from repository.
        at org.alfresco.solr.SolrInformationServer.indexNode(SolrInformationServer.java:1746)
        at org.alfresco.solr.SolrInformationServer.indexNodes(SolrInformationServer.java:2154)
        at org.alfresco.solr.tracker.MetadataTracker$NodeIndexWorker.doWork(MetadataTracker.java:1179)
        at org.alfresco.solr.tracker.AbstractWorker.run(AbstractWorker.java:48)
        at org.alfresco.solr.tracker.MetadataTracker.lambda$trackTransactions$2(MetadataTracker.java:1016)
        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)
        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1625)
        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)
        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)
        at java.base/java.util.stream.ReduceOps$ReduceTask.doLeaf(ReduceOps.java:960)
        at java.base/java.util.stream.ReduceOps$ReduceTask.doLeaf(ReduceOps.java:934)
        at java.base/java.util.stream.AbstractTask.compute(AbstractTask.java:327)

1) What should I check to fix this issue?  Which file configuration?

2) Is that able to fix without full re-index? if yes  how?

3) Connection I checked from Alfresco to solr and Solr to Alfresco host are working. [Port / firewalls ]

What to do?

Help needed.

Thanks

Ghanshyam

[LeoMattioli]

Hi,

as you are using ACS Enterprise, open a case at Hyland support portal, https://community.hyland.com/

In any case, SOLR is not involved in document previews, so the two issue are not related.

The SOLR error is about node with ID 875, you should check the node with the node browser and investigate why it's not indexable

For the ADF doc preview, check the alfresco.log and the browser's Developer tools to see if there's some Error

[Ghanshyam_R]

Hi  

LeoMattioli, 

Thanks for replying, but it is not even loading basic out of box properties, and this issue is random, I mean sometimes loading and sometimes waiting for infinite and giving error.

Most of time we are not able to search and few times when we search, around new contents, it took around more than 5min to index, but again this time is not fix, even every 15 second it tracking alfresco solr communications.

And in backend solr we are getting continuous errors, not for such single id, but multiple in bulk.

[LeoMattioli]

I encourage you to open the case on support portal, as this must be investigated more deeply.

Slow metadata indexing and errors makes me think about a DB problem. Check the docs about DB conf and maintenance here