Welcome back to the “best practices for using Connect” blog series! So far, we’ve investigated how to maximize our new collaboration platform’s features and explored the value of engagement.
Now, let’s dive into Connect’s forums, where users ask questions, get answers, and participate in discussions.
Step 1: Check if there’s an answer already out there
Before you ask a question in a forum, check to see if there’s already an answer available. In this example, you can see how the platform immediately generates quick results and a suggestion list.
If that doesn’t generate the correct answer, hit the search button to search the entire Connect platform for a complete list of results.
You can filter these results by different content types and other criteria.
If you need to, use the dropdown menu to narrow your search to specific types of content.
Step 2: Join a group
We covered this in part 3, but joining a group is essential for accessing specific forums. Connecting with like-minded innovators not only helps you get the most relevant answers, but also drives you to creatively use the technology you already own.
After joining a group, get involved in the forum. And with the ability to subscribe at different interest levels — including individual posts — you’ll receive notifications when other users add to the conversation.
Step 3: Include details
If you can’t find an answer using search, use the dropdown menu on the top ribbon to choose the forum section of a group, product, or solution.
Here are some tips to expedite your conversations:
- Be clear and specific
Clearly state your question and provide as much relevant detail as possible. This helps others understand and provide accurate answers.
- Use descriptive titles and labels
A good title will attract the right experts to your question. Just make sure it summarizes your challenge effectively. To further specify the applicable platform capabilities, modules, or solution, use applicable labels.
- Include context
Mention any steps you’ve already taken to find an answer and include any relevant screenshots. Just make sure you don’t share any personal, proprietary, or sensitive information. Also include the version or client you’re using, as well as the priority and frequency of the issue, if applicable.
Step 4: Contribute like a pro
To make the most of your experience in Connect and contribute to a positive and helpful environment, consider these additional best practices:
- Be respectful and constructive
Always maintain a courteous tone, even if you disagree with someone’s opinion. Constructive discussions lead to better solutions and insightful discussions.
- Follow up
If someone provides a solution that works, acknowledge their help by hitting the “Accept as answer” button. This helps others quickly identify effective solutions.
- Stay active
Regular participation keeps you engaged and helps you stay current on the latest discussions.
Step 5: Success
By following these practices, you can make the most of your experience in Connect and contribute to a thriving community.
See you next week for the final part of this series, when Connect power users share tips on how they successfully utilize the platform, including the robust subscription functionality available.
Until then, get involved in the action. Join a group, start a conversation, or ask a question today!
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