Error on previewing office document in ACS 6.2

[dareal]

Hello, 

I have installed Alfresco community version 6.2 on a CentOs 7. I'm encoutering an error when I preview office document (docx, xlsx extension)

I have followed these instructions (https://docs.alfresco.com/community/tasks/lo-install.html) : I have installed Libreoffice 6.3 and in alfresco-global.properties I have configured these options : 

jodconverter.officeHome=/opt/libreoffice6.3
jodconverter.portNumbers=8100
jodconverter.enabled=true

But when I click on a thumbbail of an office document, I have an error : "this document cannot be previewed". I've looked at the catalina.out log file and I find only one error but I don't know if it is related : 

2020-10-08 08:30:49,272 ERROR [extensions.webscripts.AbstractRuntime] [http-nio-8080-exec-3] Exception from executeScript: 09080024 Access denied. You do not have the permission to do this operation
org.alfresco.repo.security.permissions.AccessDeniedException: 09080024 Access denied. Vous n'avez pas la permission de réaliser cette opération.
at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:166)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:295)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:98)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy101.setOwner(Unknown Source)

Do you know how to solve my error and make alfresco CS 6.2 preview Office document ?

[EddieMay]

Hi @dareal 

At first glance this looks like a permissions issue. Is LibreOffice running, with the correct permissions? Can you call LibreOffice from the cmd line?

HTH,

[dareal]

Hello @EddieMay 

Thank you for this link. It seems to have the same error, but it's not the same version of ACS. 

I didn't find libreoffice_ctl.sh or ctl.sh in my alfresco and libreoffice folder. For testing purpose only I have put full rigth on libreoffice folder.

I can launch soffice.bin from cmd line. I can't see libreoffice because it's a non graphic server, but I have no error in the command line (no missing files or modules). 

When I check processes I can see it running : 

root 2025 0.0 0.7 935244 58512 pts/0 Sl 12:45 0:00 /opt/libreoffice6.3/program/soffice.bin -accept=socket,host=127.0.0.1,port=8100;urp; -env:UserInstallation=file:///opt/alfresco/tomcat/temp/.jodconverter_socket_host-127.0.0.1_port-8100 -headless -nocrashreport -nodefault -nofirststartwizard -nolockcheck -nologo -norestore