Cannot install ACS EE Trial

[Gerald25]

Good day !

Under Ubuntu 22, docker 27.5.0, Docker Compose version v2.29.2 and by using instructions received by email, when I try to login in quay.io I receive: 

 dockeruser@alfresco:~/alfrescoee$ docker login quay.io -u="alfresco+acs_v6_trial" -p="MDF********************C"
Error response from daemon: Get "https://quay.io/v2/": unauthorized: Could not find robot with specified username.

Tested from AWS and on-premise network, same error.
Please give me a feedback  a.s.a.p. !!!

[fsanna]

Hi @Gerald25 did you find a way to solve the issue? I encountered the same problem.

[Gerald25]

Hi ! No, and no answer from Hyland ☹️ !Very disappointed ...

[apleach]

Hi, firstly thank you for letting us know.  I can confirm we are now actively looking to resolve the issue and hope to have the trial up and running shortly.  Apologies for the inconvenience and late response.

[rsekhar]

looks like this issue is still there . I got a trail license which is a default one I beleive XVQWI167IGBPDNJU3ANO6J1V5BP01YQO41KQN4Z890AERGF7WW6VVQVI3DQ1U1X0
I am getting error
time="2025-07-30T23:17:37-04:00" level=info msg="Error logging in to endpoint, trying next endpoint" endpoint="{false https://quay.io false false false 0xc00022bdc0}" error="Get \"https://quay.iobdc0}" error="Get \"https://quay.io/v2/\": unauthorized: Could not find robot with username: alfresco+acs_v6_trial and supplied password."
Get "https://quay.io/v2/": unauthorized: Could not find robot with username: alfresco+acs_v6_trial and supplied password.

[alxgomz]

Hi @rsekhar ,

I just tried grabbing the latest trial file from https://www.hyland.com/fr/resources/alfresco-ecm-download managed to start the docker environment, after setting the docker authentication as mentioned in the email I received.

Can you double check the auth do work correctly by reusing the docker login command advertised in the trial email you received?