Hyland

Unable to preview PDF files on import

While importing a PDF document, the Unity Client displays "Preview not available for the selected file" for some users. For other users, the document will display in the preview pane.

Diagnostic console Foundation 24 Columns missing?

Is there a way to get the ServiceID or ServiceName column to appear in the TC, Thick Client, tab in Diagnostic Console for Foundation 24? This used to exist in the Thick Client Services of previous versions. It made it easier to filter messages for ...

Testing a thread

Hyland IdP - Third-Party SSO and AD simultaneously(?)

Our users currently leverage Active Directory to manage OnBase authentication. We have a use case to move a subset of users to a third-party authentication provider, Okta for SSO (the majority of users will stay in Active Directory and not move to O...

Resolved! Issue Adding Reference to Unity Script

I am creating a Workflow Unity Script and using a library to extract text from PDF documents. The library has several different DLL files, and I was able to import one of the assemblies which seemed to recognize and import the dependent assemblies as...

Resolved! Update a keyword on a related document

Hello-We have a workflow process that removes documents that exist in a lifecycle, based upon a match of keywords across the incoming document and the other documents that exist with that keyword. On a match, the other documents residing in the lifec...

Resolved! Core Query API and Users Currently Logged In

Using Core Query API for remote access from a client portal. Noticed that in viewing "Users Currently Logged In" in OnBase Client, the single user account that we use for this remote access is listed repeatedly with different login times and Active s...

Shared Unity Form still require log in

Hello!I've created a Shared Unity Form with fixed credentials to log in. When I try to open Unity Form it's still display prompt to type login and password.Do you have any ideas what should I check or edit to auto login via URL to Shared Unity Form?

HealthCare Web Viewer and PDF rendering

Hello,I have a quick question - did anyone experience any issues with rendering PDFs as image in HWV (v23.1 and above)? Specifically formatting of the fonts (extra spaces between letters and numbers). Just a note - the same PDF opens perfectly fine i...

little refresh button in Custom Query results

v13 sp1 - Has anybody seen that the little refresh button doesn't do anything sometimes? Usually when I click on it, it will re-do the search and collapse the results. I have a user that just upgraded and she says it only works half the time now. It ...