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Erika_Smith1 · ‎03-01-2022

I received a notice from DocuSign today stating that they are deprecating Basic Authentication methods in Sept 2022. Does this impact those of us who use the Integration for DocuSign eSignature module, notably those who leverage the Send on Behalf Of feature?

More info: https://www.docusign.com/blog/developers/september-2022-oauth2-required

Just trying to be proactive! Thanks!

aboucher · ‎03-07-2022

Hi @Erika Smith,

Customers, like you, need to use/update what DocuSign refers to as an “app password”. We will be updating our MRG documentation to reflect this in the next release.

You can continue to use our legacy SOAP based integration by updating the basic authentication password in our system (OnBase) to match the DocuSign “app password”.

This is how you implement App Password usage:

End users will login to DocuSign with the credentials they have in OnBase config – Document > Hosted Signing > DocuSign
Then, follow the instructions here to generate the App Password. https://developers.docusign.com/docs/esign-soap-api/esign101/auth/app-password-authentication/
Once the App Password is generated they will replace the current password in OnBase Config – Document > Hosted Signing > DocuSign with the new App Password (Note: login email and Account ID will remain the same).

The deadline for everyone to implement this change is currently October to conform with the enforcement schedule noted here: App Password required for new SOAP integrations.

Thanks for asking in our Community!

~Alan

View answer in original post

aboucher · ‎03-08-2022

Hi @Audrey Van Landingham,

Only the user account that is stored in OnBase config will need to generate and use an App Password. If that user previously had Send On Behalf Of rights over other users in the Account, then it still will while using the App Password.

End users will most likely have to do an IIS reset after updating the DocuSign password in OnBase. That will be the only known interruption.

Thanks!

~Alan

Erika_Smith1 · ‎03-09-2022

@Alan Boucher Thank you so much for the detailed answer! I'm planning on updating our configuration using these instructions sometime next month. Very much appreciated!

aboucher · ‎03-09-2022

I am glad we are able to help you @Erika Smith!

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Does Integration for DocuSign eSignature Use Basic Authentication?