Anyone knows a fix to resolve issue that is experience when a Client is attempting to send email via Onbase 15?

[Germaine_Brown]

Faulting application name: obclnt32.exe, version: 15.0.1.84, time stamp: 0x55af78d1
Faulting module name: dmMailServices.dll, version: 1.0.0.50, time stamp: 0x53b58673
Exception code: 0xc0000417
Fault offset: 0x0012ca01
Faulting process id: 0x1564
Faulting application start time: 0x01d14eddfa4e64fa
Faulting application path: C:\Program Files\Hyland\OnBase Client\obclnt32.exe
Faulting module path: C:\Windows\system32\dmMailServices.dll
Report Id: 7bc5ef93-bae7-11e5-909d-002481cb1057

[Justin_Fandl]

Hey Germaine,
Could you elaborate on what you are doing when this occurs? It would appear like you're trying to send external mail via DMMailServices.dll but I'd like to confirm.
Thanks,

[Germaine_Brown]

I am trying to send an email from the Onbase 15 client, however this was the error that was registered in the event log...
Faulting application name: obclnt32.exe, version: 15.0.1.84, time stamp: 0x55af78d1
Faulting module name: dmMailServices.dll, version: 1.0.0.50, time stamp: 0x53b58673
Exception code: 0xc0000417
Fault offset: 0x0012ca01
Faulting process id: 0x1564
Faulting application start time: 0x01d14eddfa4e64fa
Faulting application path: C:\Program Files\Hyland\OnBase Client\obclnt32.exe
Faulting module path: C:\Windows\system32\dmMailServices.dll
Report Id: 7bc5ef93-bae7-11e5-909d-002481cb1057

[Justin_Fandl]

Hey Germaine,
Can you verify that the DLL is truly in system32? If so, try running the following from a command prompt or run command: regsvr32 C:\Windows\System32\dmMailServices.dll after this has been completed (verified by the success message) trey re-launching the client and sending the e-mail again.
Thanks,

[MichaelBertrand · Accepted solution]

In the Thick client, verify the setting of User | Workstation Options | E-mail | Use Native Mail Dialog . Enable the setting.