Users Unable to Submit (Save) Unity Form

[Mike_Lesinski]

Hello,

Our users are receiving an error when trying to submit a Unity Form. The error is "There was an error saving the form". 

I am wondering if we are missing some usergroup permissions? Besides having access to the product rights "HTML Forms" what else does a usergroup need to have for permission to just submit a Unity Form? The Unity Form MRG for Onbase 16 only says HTML Forms are needed for users to submit. 

Thanks,

Mike

[Kris_Conrads]

When I get that error, it is usually a problem with the workflow I have the form going to.  Is there a workflow or System Event your form is assigned to?  Does the Diagnostics Console give you any clues?

[Sandra_Lloyd · Accepted solution]

We have had that error as well. What we found is that even though it gave that message, the form was still saved. There were two issues. The first was a missing "Create" privilege on the form's document type for the user accessing the form. The second was that the workflow to which the form was added had a transition in the system work in the Initial Queue. We had to move the transition to be within a timer  instead (to run like every 3 minutes or so). That took care of it for us.

[Mike_Lesinski]

Thanks for the comments everyone!

It was a missing "Create" Privilege on the forms document type that was causing the error. In addition, we had the document creating 2 workview objects that needed to have the usergroups have "Create" privileges in workview as well.