Standalone Transformation Server | Word to PDF Failure

[tlapinsk]

We've been dealing with an assortment of Standalone Transformation Server issues since we moved to 5.2.1 in January of this year. Currently our Production Transformation Server is running fine, but we are seeing issues in the Test environment.

In particular, it has revolved around Word to PDF conversions (error attached to this post). Our Test and Prod environments are replicated with the following specs:

Alfresco Version: 5.2.1

App Server: CentOS 6.9

DB: Microsoft SQL Server 2014

Transformation Server: Windows Server 2012 R2 SP2

The Transformation Server is installed to spec as stated here. The documentation is actually incomplete and doesn't specify that Microsoft Office Professional Plus 2013 must be 32 bit (now installed).

Has anyone encountered Word to PDF (or similar) problems recently in 5.2.1 while using the Standalone Transformation Server? Or even in previous Alfresco versions?

Any help is much appreciated!

[mehe]

You seem to be using Alfresco Enterprise Version - have you tried to contact your Enterprise Support?

[tlapinsk]

Martin Ehe‌ thanks for the reply. We have multiple Transformation Server cases open at the moment (including one outstanding bug fix) with Enterprise Support, but thought it would be worth asking the community as well.

Hopefully Enterprise Support can help us assess root cause on this one.

[mehe]

...because the transformation Server is a Enterprise Product and seldom installed by community users. So you would get only a few answers...

[cesarista]

I had some issues in Trasformation Server (with Alfresco 5.1.2) some time ago relating the generation of thumbnails (this is not Word to PDF transformation precisely). So I decided to disable remote transformation of thumbnails, and to do these transformations in local nodes.

Anyway, you can debug your transformations with in custom-log4j.properties with:

org.alfresco.repo.content.transform.TransformerDebug=DEBUG

Regards.

--C.