Alfresco community 201702 GA and Office 2013, MS Word starts but the document is not displayed. The same in Excel.

[ctorre]

My OS is Windows 7 professional edition with MS Office 2013 and 201702 GA release of Alfresco Community Edition. When I try to edit a DOCX or XLSX from Alfresco Share, MS Word and Excel start but the documents are not displayed. I have the registry keys of basic authentication set to 2. In fact when I try to open a DOCX or XLSX via WEBDAV it works correctly. The problem is inside Alfresco share. 

Is there someone who has solved this problem?

Thanks.

Carlo

[mehe]

could you describe your server environment? Are you using alfresco on your Windows Workstation (localhost)?

If yes, maybe you have to adjust the share.context variable in .../alfresco/tomcat/shared/classes/alfresco-global.properties.

Have you tried "edit in Microsoft office" or "edit offline"?

Are there any hints in your alfresco.log, share.log or catalina.out (.../alfresco/tomcat/logs)

regards...

[ctorre]

Hi Martin,

this is my environment:

• Windows 7 Professional Edition
• Alfresco Community 201702 GA
• MS Office 2013
• I'm using Alfresco on my Windows Workstation (localhost)
• Both the registry keys of basi authentication are set to 2
• In the alfresco-global.properties I set:
  • share.context=share 
  • share.host=localhost
  • share.port=8080
  • share.protocol=http
• I use "Modify in Microsoft Office". When I click this action a pop-up appears asking "Open URL:Word Protocol?". I accept and MS Word starts but the document is not open. Attached you can find an extract of the localhost_access_log2017-03-14.txt file when I make the action "Modify in Microsoft Office". 
• No hint in the other log files.

Thanks.

Carlo

[mehe]

Maybe two suggestions before I can look into this in more detail. Is your document located in the repository root? If true try to move it to a subfolder and open it from there.

change share.host to 127.0.0.1 and restart Alfresco to eliminate a possible problem with the localhost url.

[ctorre]

My document is located into a subfolder. 

I changed alfresco-global.properties as follow:

alfresco.context=alfresco
alfresco.host=127.0.0.1
alfresco.port=8080
alfresco.protocol=http

share.context=share
share.host=127.0.0.1
share.port=8080
share.protocol=http

The problem still exists.

Let me know.

Carlo

[mehe]

The next thing would be to allow ms office to authenticate over non https connections - if don't have already done it. The default protocol for ms office connections is https.

you would have to edit your registry HKLM\system\currentcontrolset\services\webclient\parameters

create a new DWORD subkey BasicAuthLevel with a value of 2

But this is a security risk, only ok to use on your local workstation.

[ctorre]

Already done (as written in the previous messages "Both the registry keys of basic authentication are set to 2).

[mehe]

Sorry I haven't seen this - it seems to be more a windows than Alfresco problem. Have you set up Alfresco sso (ntlm ?) or is web-virus-Defence  in the way....

[ctorre]

Alfresco SSO is configured.

I also tried with antivirus and firewall disabled but the problem still exists.

[mehe]

Webbrowser is?