Alfresco 5.2 synchronization

[amarques]

Hi,

i am trying to sync with active directory, but keep geting and error on log.

""[org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [DefaultScheduler_Worker-5] Synchronization aborted due to error
org.alfresco.error.AlfrescoRuntimeException: 04310025 Error during LDAP Search. Reason:company.com:389""

my alfresco-global properties looks like this :

## LdapSync ##

ldap.synchronization.java.naming.security.authentication=simple

ldap.synchronization.active=true

ldap.synchronization.java.naming.security.authentication=simple
ldap.synchronization.java.naming.security.principal=myadmin@mycompany.com

ldap.synchronization.java.naming.security.credentials=pass

ldap.synchronization.personQuery=(objectclass\=user)
ldap.synchronization.personDifferentialQuery=(&(objectclass=user)(!(modifyTimestamp<={0})))
ldap.synchronization.userSearchBase=ou\=Users,dc\=mycompany,dc\=com

ldap.synchronization.modifyTimestampAttributeName=modifyTimestamp
ldap.synchronization.timestampFormat=yyyyMMddHHmmss'.0Z'

ldap.synchronization.userIdAttributeName=sAMAccountName
ldap.synchronization.userFirstNameAttributeName=givenName
ldap.synchronization.userLastNameAttributeName=sn
ldap.synchronization.userEmailAttributeName=mail
#ldap.synchronization.groupIdAttributeName=cn
ldap.synchronization.defaultHomeFolderProvider=userHomesHomeFolderProvider

ldap.synchronization.personType=user
ldap.synchronization.groupMemberAttributeName=member

synchronization.synchronizeChangesOnly=false

ldap.synchronization.queryBatchSize=1000
ldap.synchronization.attributeBatchSize=1000
ldap.synchronization.enableProgressEstimation=true
ldap.authentication.escapeCommasInBind=false

synchronization.autoCreatePeopleOnLogin=true
synchronization.synchronizeChangesOnly=true

ldap.synchronization.enableProgressEstimation=true

###########################

any help would be apreciated.

[mrks_js1]

have your replaced "mycompany" with your values? from your pasted properties i can not see "ldap.authentication.java.naming.provider.url" which probably still contains the sample value

[amarques]

"mycompany" and "myadmin" are replaced values i just used here, on the file they are correct.

the ldap.authentication.java.naming.provider.url is also there

ldap.authentication.allowGuestLogin=false
ldap.authentication.active=true

ldap.authentication.java.naming.security.authentication=simple

ldap.authentication.java.naming.referral=follow

ldap.authentication.userNameFormat=%s@mycompany.com


ldap.authentication.java.naming.provider.url=ldap://myad:389

thanks

[amarques]

Also forgot to mention, i can loggin with an AD user and it creates the account on startup.

but the remaining vlaues are not synched from AD, for example, last name, mail... etc etc

[mrks_js1]

can you reach the host (ping) and is the port open?

where is the alfresco global properties file (path and filename).

[amarques]

yes, i can reach it, no problem. both with ping to ip and telnet to ip port

[mrks_js1]

can you post the full trace of the error?

and please try to escape "=" here as well:
ldap.synchronization.personDifferentialQuery=(&(objectclass\=user)(!(modifyTimestamp<\={0})))

[amarques]

changed the line to add the \

ldap.synchronization.personDifferentialQuery=(&(objectclass\=user)(!(modifyTimestamp<={0})))

i believe it was this you mentioned.

and here is the full trace of the error :

2017-05-31 13:05:28,323 INFO  [org.alfresco.repo.management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Starting 'Synchronization' subsystem, ID: [Synchronization, default]
2017-05-31 13:05:28,698 INFO  [org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [localhost-startStop-1] Synchronizing users and groups with user registry 'ldap1'
2017-05-31 13:05:28,792 INFO  [org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [localhost-startStop-1] Retrieving all groups from user registry 'ldap1'
2017-05-31 13:05:49,980 ERROR [org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [localhost-startStop-1] Synchronization aborted due to error
org.alfresco.error.AlfrescoRuntimeException: 04310016 Error during LDAP Search. Reason:company.com:389
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1326)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.getGroups(LDAPUserRegistry.java:711)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.syncWithPlugin(ChainingUserRegistrySynchronizer.java:996)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.synchronizeInternal(ChainingUserRegistrySynchronizer.java:742)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.access$16(ChainingUserRegistrySynchronizer.java:474)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer$7.doWork(ChainingUserRegistrySynchronizer.java:2141)
    at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:555)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onBootstrap(ChainingUserRegistrySynchronizer.java:2135)
    at org.springframework.extensions.surf.util.AbstractLifecycleBean.onApplicationEvent(AbstractLifecycleBean.java:56)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onApplicationEvent(ChainingUserRegistrySynchronizer.java:2498)
    at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:96)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ChildApplicationContext.publishEvent(ChildApplicationContextFactory.java:569)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ApplicationContextState.start(ChildApplicationContextFactory.java:824)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.start(AbstractPropertyBackedBean.java:1098)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.onApplicationEvent(AbstractPropertyBackedBean.java:637)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:214)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:185)
    at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:334)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:410)
    at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:306)
    at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:112)
    at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:70)
    at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:5016)
    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5524)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:649)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:672)
    at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1859)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: javax.naming.CommunicationException: company.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]
    at com.sun.jndi.ldap.LdapReferralContext.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapReferralException.getReferralContext(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.searchAux(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.c_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at javax.naming.directory.InitialDirContext.search(Unknown Source)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1305)
    ... 38 more
Caused by: java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at com.sun.jndi.ldap.Connection.createSocket(Unknown Source)
    at com.sun.jndi.ldap.Connection.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.pool.Connections.<init>(Unknown Source)
    at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
    at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(Unknown Source)
    at javax.naming.spi.NamingManager.getURLObject(Unknown Source)
    at javax.naming.spi.NamingManager.processURL(Unknown Source)
    at javax.naming.spi.NamingManager.processURLAddrs(Unknown Source)
    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
    ... 47 more
2017-05-31 13:05:50,089 ERROR [org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [localhost-startStop-1] Synchronization aborted due to error
org.alfresco.error.AlfrescoRuntimeException: 04310016 Error during LDAP Search. Reason:company.com:389
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1326)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.getGroups(LDAPUserRegistry.java:711)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.syncWithPlugin(ChainingUserRegistrySynchronizer.java:996)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.synchronizeInternal(ChainingUserRegistrySynchronizer.java:742)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.access$16(ChainingUserRegistrySynchronizer.java:474)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer$7.doWork(ChainingUserRegistrySynchronizer.java:2141)
    at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:555)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onBootstrap(ChainingUserRegistrySynchronizer.java:2135)
    at org.springframework.extensions.surf.util.AbstractLifecycleBean.onApplicationEvent(AbstractLifecycleBean.java:56)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onApplicationEvent(ChainingUserRegistrySynchronizer.java:2498)
    at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:96)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ChildApplicationContext.publishEvent(ChildApplicationContextFactory.java:569)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ApplicationContextState.start(ChildApplicationContextFactory.java:824)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.start(AbstractPropertyBackedBean.java:1098)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.onApplicationEvent(AbstractPropertyBackedBean.java:637)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:214)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:185)
    at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:334)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:410)
    at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:306)
    at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:112)
    at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:70)
    at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:5016)
    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5524)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:649)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:672)
    at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1859)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: javax.naming.CommunicationException: company.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]
    at com.sun.jndi.ldap.LdapReferralContext.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapReferralException.getReferralContext(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.searchAux(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.c_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at javax.naming.directory.InitialDirContext.search(Unknown Source)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1305)
    ... 38 more
Caused by: java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at com.sun.jndi.ldap.Connection.createSocket(Unknown Source)
    at com.sun.jndi.ldap.Connection.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.pool.Connections.<init>(Unknown Source)
    at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
    at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(Unknown Source)
    at javax.naming.spi.NamingManager.getURLObject(Unknown Source)
    at javax.naming.spi.NamingManager.processURL(Unknown Source)
    at javax.naming.spi.NamingManager.processURLAddrs(Unknown Source)
    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
    ... 47 more
2017-05-31 13:05:50,105 WARN  [org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer] [localhost-startStop-1] Failed initial synchronize with user registries
org.alfresco.error.AlfrescoRuntimeException: 04310016 Error during LDAP Search. Reason:company.com:389
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1326)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.getGroups(LDAPUserRegistry.java:711)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.syncWithPlugin(ChainingUserRegistrySynchronizer.java:996)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.synchronizeInternal(ChainingUserRegistrySynchronizer.java:742)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.access$16(ChainingUserRegistrySynchronizer.java:474)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer$7.doWork(ChainingUserRegistrySynchronizer.java:2141)
    at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:555)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onBootstrap(ChainingUserRegistrySynchronizer.java:2135)
    at org.springframework.extensions.surf.util.AbstractLifecycleBean.onApplicationEvent(AbstractLifecycleBean.java:56)
    at org.alfresco.repo.security.sync.ChainingUserRegistrySynchronizer.onApplicationEvent(ChainingUserRegistrySynchronizer.java:2498)
    at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:96)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ChildApplicationContext.publishEvent(ChildApplicationContextFactory.java:569)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ApplicationContextState.start(ChildApplicationContextFactory.java:824)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.start(AbstractPropertyBackedBean.java:1098)
    at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.onApplicationEvent(AbstractPropertyBackedBean.java:637)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:214)
    at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:185)
    at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:334)
    at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
    at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:410)
    at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:306)
    at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:112)
    at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:70)
    at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:5016)
    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5524)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:649)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:672)
    at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1859)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: javax.naming.CommunicationException: company.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]
    at com.sun.jndi.ldap.LdapReferralContext.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapReferralException.getReferralContext(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.searchAux(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.c_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)
    at javax.naming.directory.InitialDirContext.search(Unknown Source)
    at org.alfresco.repo.security.sync.ldap.LDAPUserRegistry.processQuery(LDAPUserRegistry.java:1305)
    ... 38 more
Caused by: java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at java.net.Socket.<init>(Unknown Source)
    at com.sun.jndi.ldap.Connection.createSocket(Unknown Source)
    at com.sun.jndi.ldap.Connection.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.pool.Connections.<init>(Unknown Source)
    at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Unknown Source)
    at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Unknown Source)
    at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
    at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
    at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
    at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(Unknown Source)
    at javax.naming.spi.NamingManager.getURLObject(Unknown Source)
    at javax.naming.spi.NamingManager.processURL(Unknown Source)
    at javax.naming.spi.NamingManager.processURLAddrs(Unknown Source)
    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
    ... 47 more
2017-05-31 13:05:50,105 INFO  [org.alfresco.repo.management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Startup of 'Synchronization' subsystem, ID: [Synchronization, default] complete

[mrks_js1]

so either you have not replaced "company.com:389" in your properties file or your ldap simply is not reachable from the machine where alfresco is installed. in which file did you set these properties?

[amarques]

alfresco-global.properties . The server answers to ping and telnet on that port.

let's assume me my admin is rabbit and password is carrot. my domain is free.priv

ldap.synchronization.java.naming.security.principal=rabbit@free.priv

ldap.synchronization.java.naming.security.credentials=carrot

If i logon with a user from AD it creates the user account , it simply doesn't get the remaining info i want and gives that error.