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Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing
Champ in-the-making
Champ in-the-making
I just installed Alfresco Community 4.2.f on my server: centos5, tomcat7, jdk 1.7, postgres 9.2. Then when I launched the login page http://myhostname:8080/share/, and entered default logon authentication: username = admin & password = admin, it gives "Your authentication details have not been recognized or Alfresco may not be available at this time." error on the logon page.

Then I went to check the tomcat log (catalina.out), there is only one line of log since tomcat started up: "2014-08-14 14:45:57,924  INFO  [web.site.EditionInterceptor] [http-bio-8080-exec-8] Unable to retrieve License information from Alfresco: 404
"

Does this have anything to do with alfresco license files? I don't have a license file as this is community edition.
Is there a more detailed log I can refer to for debugging this issue?
What can I do to solve this? I am really stuck.

Please help!
Thank you very much!

11 REPLIES 11

rjohnson
Star Contributor
Star Contributor
Where is alfresco-global.properties? It reads as if it is not in the shared loader path and thus not getting read. Usually in {alfresco-dir}/tomcat/shared/classes

yunxing
Champ in-the-making
Champ in-the-making
it is under tomcat/shared/classes