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Can't delete google docs in cloud

junminya
Champ on-the-rise
Champ on-the-rise
I created google docs document in alfresco cloud.
And then that file is locked, while editing.

I directly delete that file by google docs site(not alfresco cloud).

I cant delete it in alfresco cloud.it is always locking status.

Can I delete it in alfresco cloud.
5 REPLIES 5

Not applicable
I hope you have contacted support directly and they have been able to help you with your issue.

Unfortunately there doesn't seem to be much interaction with support on these forums. The lack of activity here doesn't give a good impression of either the Alfresco Cloud or the level of support for paying customers Smiley Sad

junminya
Champ on-the-rise
Champ on-the-rise
Thank you, Mforcer.
I will contact support directory.

mrogers
Star Contributor
Star Contributor
You are right, these are forums for the alfresco community.   Paying customers should contact alfresco support directly. 

polandll
Champ in-the-making
Champ in-the-making
Can't unlock, can't delete, can't access the file to unlock it. What is going on here??

Not applicable
The Alfresco Cloud really does need a much more comprehensive administration interface to enable users to take care of these issues themselves. Until then, contact Alfresco support and they may be able to help.