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Blank page when accessing Alfresco

statira
Confirmed Champ
Confirmed Champ
I have a problem with members of one of alfresco sites. They see only a blank page when they access alfresco, other users are not affected, I am also the member of this site and I don't have this problem. I tried to recreate user profiles and it helped for a while but the problem repeated again. Yes, right, I have no logs.( If anyane can suggest me where to dig I will appreciate it.

I;ve found multiple errors like

Here what I've found in share.log

2016-05-10 09:42:19,024 ERROR [org.alfresco.web.site] [http-apr-80-exec-32] javax.servlet.ServletException: Could not resolve view with name 'user/aturishchev/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 09:45:53,164 ERROR [org.alfresco.web.site] [http-apr-80-exec-22] javax.servlet.ServletException: Could not resolve view with name 'site/ccflextera/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 10:36:37,701 INFO  [org.alfresco.web.site.servlet.CSRFFilter] [http-apr-80-exec-39] Possible CSRF attack noted when comparing token in session and request header. Request: POST /share/proxy/alfresco/slingshot/doclib/activity
2016-05-10 10:36:37,704 ERROR [org.alfresco.web.site] [http-apr-80-exec-39] javax.servlet.ServletException: Possible CSRF attack noted when comparing token in session and request header. Request: POST /share/proxy/alfresco/slingshot/doclib/activity
2016-05-10 10:43:56,817 ERROR [org.alfresco.web.site] [http-apr-80-exec-31] javax.servlet.ServletException: Could not resolve view with name 'site/report/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 10:50:24,867 ERROR [org.alfresco.web.site] [http-apr-80-exec-39] javax.servlet.ServletException: Could not resolve view with name 'site/report/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 11:05:17,154 ERROR [org.alfresco.web.site] [http-apr-80-exec-42] javax.servlet.ServletException: Could not resolve view with name 'user/ebogachev/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 12:01:03,320 ERROR [org.alfresco.web.site] [http-apr-80-exec-57] javax.servlet.ServletException: Could not resolve view with name 'user/nramzova/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 12:16:01,328 ERROR [org.alfresco.web.site] [http-apr-80-exec-27] javax.servlet.ServletException: Could not resolve view with name 'site/ccflextera/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 13:09:16,722 ERROR [org.alfresco.web.site] [http-apr-80-exec-64] javax.servlet.ServletException: Could not resolve view with name 'site/ditanalyst/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:00:05,370 ERROR [org.alfresco.web.site] [http-apr-80-exec-27] javax.servlet.ServletException: Could not resolve view with name 'user/landrianova/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:00:08,208 ERROR [org.alfresco.web.site] [http-apr-80-exec-68] javax.servlet.ServletException: Could not resolve view with name 'user/landrianova/dashboard' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:30:45,230 ERROR [org.alfresco.web.site] [http-apr-80-exec-95] javax.servlet.ServletException: Could not resolve view with name 'site/implementation-department/undefinedservice/modules/authenticated' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:30:48,163 ERROR [org.alfresco.web.site] [http-apr-80-exec-86] javax.servlet.ServletException: Could not resolve view with name 'site/implementation-department/undefinedcomponents/images/lightbox/loading.gif' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:30:48,223 ERROR [org.alfresco.web.site] [http-apr-80-exec-89] javax.servlet.ServletException: Could not resolve view with name 'site/implementation-department/undefinedcomponents/images/lightbox/close.gif' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 14:48:20,344 ERROR [org.alfresco.web.site] [http-apr-80-exec-68] javax.servlet.ServletException: Could not resolve view with name 'site/ditanalyst/' in servlet with name 'Spring Surf Dispatcher Servlet'
2016-05-10 15:29:06,673 ERROR [org.alfresco.web.site] [http-apr-80-exec-106] org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.extensions.surf.exception.PlatformRuntimeException: 04100001 Failed to init Request Context: Unable to initialise user during Request Context init. Probably a stale user Session.
org.springframework.extensions.surf.exception.PlatformRuntimeException: 04100001 Failed to init Request Context: Unable to initialise user during Request Context init. Probably a stale user Session.

Caused by: org.springframework.extensions.surf.exception.RequestContextException: Unable to initialise user during Request Context init. Probably a stale user Session.
   at org.springframework.extensions.surf.RequestContextUtil.initRequestContext(RequestContextUtil.java:117)
   at org.springframework.extensions.surf.RequestContextUtil.initRequestContext(RequestContextUtil.java:60)
   at org.alfresco.web.site.SlingshotPageViewResolver.lookupPage(SlingshotPageViewResolver.java:59)
   … 53 more
Caused by: org.springframework.extensions.surf.exception.UserFactoryException: Unable to retrieve user from repository
   at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:194)
   at org.alfresco.web.site.SlingshotUserFactory.loadUser(SlingshotUserFactory.java:113)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:180)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:99)
   at org.springframework.extensions.surf.RequestContextUtil.initialiseUser(RequestContextUtil.java:259)
   at org.springframework.extensions.surf.RequestContextUtil.initRequestContext(RequestContextUtil.java:113)



5 REPLIES 5

eswbitto
Confirmed Champ
Confirmed Champ
Have you looked at the developer tools in chrome or firefox? Usually you can get an error there when a page fails to load.

No, I haven't. Thanks for idea.

Hi statira,

It looks like this user's personal dashboard has become corrupted (http://alfresco.blog.redpill-linpro.com/2014/06/12/resetting-a-users-dashboard-in-alfresco-share/).  What happens if they try and go to a site directly?  If they are able to access other pages within the system, and just not their own dashboard, then it's likely to be this.  The above link gives some suggested steps that you can take to remove the user's dashboard and effectively reset it back to it's default state.  These steps call some Alfresco internal methods that normally get called when a user is deleted to clean up their dashboard and associated surf config - use at your own risk Smiley Wink

Regards

steven

Hi steven,
unfortunately users are unable to access any page of alfresco at all, it's not only a dashboard problem (which some of users also have but it doesn't bother as much as the whole site being unaccessible).

lngtai001
Champ on-the-rise
Champ on-the-rise

What version of Alfresco are you using?