Quick launch shortcut for MS Office docs not showing icons for Word/Excel documents > 2003.

[John_Wilken]

Upgrading to Onbase 12 and when a Word/Excel document that is 2007/2010 is accessed.  The quick launch short-cut does not show an icon for the document.  However our documents that are 2003 do show an icon.

What is causing this behavior.

Thanks

Waterman

[AdamShaneHyland]

Hi Water Man,

What version of IE are you runing?

Thanks.

[John_Wilken]

IE 7.

[AdamShaneHyland]

Hi Water Man.

From what I can tell, you are using a custom file format for your Office 2007/2010 documents.  Is this correct?

Thanks.

[AdamShaneHyland]

 I found SCR: #141452 which documents the issue.  At this time it has not been implemented in the software. 

Take care.