The new Community experience is live

[kevinrusnak]

A new chapter of collaboration, discovery and support begins today

We’re thrilled to welcome you to the new Hyland Community experience — your unified digital gateway to everything Hyland. Whether you’re a customer, partner or Hyland employee, this space was designed with one purpose: to make your work with Hyland easier, faster and more connected than ever.

Why we built this

Behind every product question is a mission-critical priority. Behind every support case is a person who wants to move forward. And behind every innovation is a community ready to share, learn and lead.

This new experience isn’t just a website refresh. It’s a reimagination of how you access content, engage with peers and interact with Hyland. From software downloads to implementation guides, from expert blogs to partner resources — you’ll find what you need within just a few clicks.

What you’ll find

• A personalized experience - See only what matters to you, based on your role, product ownership and preferences.
• Simplified navigation - A cleaner interface with streamlined access to support, documentation, events and training.
• One ecosystem, many paths - With access to platforms like Hyland University, Events, Support and Connect — all through a single Hyland ID.

What’s new for customers and partners

• Single support experience - access existing support cases from a single experience, or create a support case from a single page.
• Built for self-service - Community is at its most powerful when it interacts with other Hyland sites, so Community has a roadmap of self-service tools and integrations to make navigating Hyland even easier.
• Software downloads - A dynamic, curated view tailored to the products you own — no more hunting through outdated tables.
• Account details - Access the same information as legacy Community but from a single tabbed interface making it easier to identify your organization and solution information.
• Success paths: From Digital to Signature, access the level of support that fits your organization’s goals and growth stage.
• Status page - Submit a bug, follow our development, view the roadmap, or leave us some feedback. Our status section will keep you connected.

What comes next

This is just the beginning. As we evolve, your feedback will help shape what comes next. This launch marks the start of a new era — one that’s iterative, transparent and deeply connected to the needs of our users.

Welcome to the new Community. We’re glad you’re here.

[Ryan_Wakefield]

Hello @martha ,

Thank you for the feedback. Can you elaborate a little bit more about what it is that you are trying to find?

Thanks!

[Travis_]

Good Morning! 

I am having difficulty in the new Community finding the solution for closed support issues. I do not see a bug note listed for this, so maybe I am looking in the wrong place? Any help would be appreciated 

UPDATE (6/6/25):

THIS BEHAVIOR HAS BEEN FIXED AND SOLUTIONS ONCE AGAIN CAN BE SEEN 

[Lori_Duhart1]

Lots of extra clicks to find familiar community blogs.  

[Katrina_Fellenb]

This new site is not great.  There used to be a time that I could just enter in something like 'onbase custom query html with wild card search', and up would pop several posts, with screenshots and scenarios where it worked or didn't work from professionals across all verticals. Now searching is really difficult, and when you do find an article, all the helpful screenshots are gone so the posts are useless.   I find this site to be a downgrade and it just made things harder.  Now I'll start with google and look for universities and institutions that may have posted something on youtube.

[Joan_Rowe]

Echoing the rest of the customer community who thinks this migration ruined one of the best resources we had for these products. 

[RobertK]

I've just spent the better part of an hour trying to find information about an issue I'm having with Diag Console. This new site is a huge downgrade from the previous version. Please, Hyland, abandon this new site and return things to how they were. 

[Kathleen_Hughes]

How can we see the most recent topics in this new community? @kevinrusnak   When I search in the onbase category and choose most recent, the list shows items from a few years ago a few topics into the list.   Can this be fixed?  I also second that the new community is not well built.  It is very difficult to find current topics and the search feature is not effective. 

[David_Santiago]

This new "Community" is not serving the purpose it needs to. I am having a very difficult time trying to find the information, resources and content I need to resolve my issues. Please revert to the previous interface and content management. I agree with @martha 's comment above mine, as well as the one mentioning the broken links to forums and/or answered questions. 

[Kathleen_Hughes]

@kevinrusnak   as the manager of community and reading all these concerns and frustrations of Hyland's customers, what is the plan from your team to improve the site.  Is there a timeline?

[kevinrusnak]

I want to take a moment to say — I hear you. And I’m sorry I haven’t been more active in responding here.

Over the past several weeks, I’ve shifted my focus toward the very improvements many of you have been calling for. That focus, while necessary, has come at the cost of not engaging as directly or as often as I should have. For that, I truly apologize.

Your feedback is not just heard — it’s fueling the work we’re doing. I want to do a better job of showing that, not just with improvements to Connect, Community, and the Ecosystem we are building; but with open conversations about what we’re working on and why.

In the coming days, I’ll begin posting new threads to share more about our roadmap, design decisions, and ongoing enhancements. I’ll also be inviting your thoughts there, because your insights remain crucial to where we go next.

For now, I’m going to close this thread. But more will follow — and I look forward to reconnecting with all of you there.

More to come!