The new Community experience is live

[kevinrusnak]

A new chapter of collaboration, discovery and support begins today

We’re thrilled to welcome you to the new Hyland Community experience — your unified digital gateway to everything Hyland. Whether you’re a customer, partner or Hyland employee, this space was designed with one purpose: to make your work with Hyland easier, faster and more connected than ever.

Why we built this

Behind every product question is a mission-critical priority. Behind every support case is a person who wants to move forward. And behind every innovation is a community ready to share, learn and lead.

This new experience isn’t just a website refresh. It’s a reimagination of how you access content, engage with peers and interact with Hyland. From software downloads to implementation guides, from expert blogs to partner resources — you’ll find what you need within just a few clicks.

What you’ll find

• A personalized experience - See only what matters to you, based on your role, product ownership and preferences.
• Simplified navigation - A cleaner interface with streamlined access to support, documentation, events and training.
• One ecosystem, many paths - With access to platforms like Hyland University, Events, Support and Connect — all through a single Hyland ID.

What’s new for customers and partners

• Single support experience - access existing support cases from a single experience, or create a support case from a single page.
• Built for self-service - Community is at its most powerful when it interacts with other Hyland sites, so Community has a roadmap of self-service tools and integrations to make navigating Hyland even easier.
• Software downloads - A dynamic, curated view tailored to the products you own — no more hunting through outdated tables.
• Account details - Access the same information as legacy Community but from a single tabbed interface making it easier to identify your organization and solution information.
• Success paths: From Digital to Signature, access the level of support that fits your organization’s goals and growth stage.
• Status page - Submit a bug, follow our development, view the roadmap, or leave us some feedback. Our status section will keep you connected.

What comes next

This is just the beginning. As we evolve, your feedback will help shape what comes next. This launch marks the start of a new era — one that’s iterative, transparent and deeply connected to the needs of our users.

Welcome to the new Community. We’re glad you’re here.

[Matt_Seagren]

Please bring back the old Community, this new site is extremely difficult to navigate and now almost all links are broken.  

[Ryan_Wakefield]

Hey @Matt_Seagren ,

Can you share what about it is difficult to navigate? And if you can share the links to things that are broken, then Hyland can help to get those fixed.

As a side note, whenever you migrate to a new site/platform, links are bound to be broken. I know they tried to do as much as they could to mitigate them, but they are just bound to happen.

Thank you for your patience and understanding as this new site continues to evolve and grow.

[Matt_Seagren]

Hi @Ryan_Wakefield ,

I have been sending in incidents for broken links and I have been part of a similar effort to migrate content to a new platform and understand it is difficult to get this 100% out of the gate, but there are so many broken links to content that should have been caught in QA here.  Try searching for 'What's New 22.1' or a previous version and you get taken to many pages with broken links or it takes you to a page for 25.1, which is great, but I want to know what changed between 21.1 and 25.1.  I don't mind submitting incidents for a broken link here or there, but this has not been a great experience trying to find information on previous versions.

As for navigation and the site overall, it now is opening in multiple windows where in one window I am authenticated and the other I am not.  The ability to come in now and find the presentations and information from Community Live and other downloads seems to have vanished. 

[Richard_Kulase1]

Can you tell me where the forums went?  The forums gave more information than knowledge base articles or any documentation...but I cannot seem to locate them anywhere...

[Michael_Deather]

Link to the forms: https://connect.hyland.com/t5/forms/ct-p/onbase25

[Ryan_Wakefield]

Thanks for the details @Matt_Seagren . Those are super helpful. And I do appreciate your understanding of the whole situation.

As for all of the broken links, I agree that it should have been caught, but I will tell you with all of the way things had to be done, it was hard. I did just test out what you ran into, and when I went to the first post in the results (link) I can see what you mean. I have gone ahead and dug into the whole situation and I believe I understand what is going on. I am relaying this to the Hyland contacts that I have regarding the new Community site and so hopefully they can figure out a broader fix for all of those links and all versus just doing each one by one as they come in and are reported.

Thanks again for all of your help, explanation, and patience. 😁

Thanks!

[Ryan_Wakefield]

Hello @Richard_Kulase1 ,

The current site you are on, Connect, are the new forums. If you just search for what you are wanting to find here, then I am sure the conversation will come up for you. If not, don't hesitate to start one for yourself.

Thanks!

[Michael_Deather]

When i use the global search only documentation shows up. If i go to the forms I need to select this category to only get form results.

[kevinrusnak]

@Matt_Seagren , @Richard_Kulase1 and @Michael_Deather thank you for your comments. All are totally valid and we are getting to them ASAP. 

• @Michael_Deather  - I will reach out to you privately via Connect to learn a bit more about your experience so I a better respond. Look for a private chat from me in a bit.
  
  
• @Richard_Kulase1 - part of the changes made to build the new Community Ecosystem was to separate out the blogs & forums from Community to a best-in-class platform to encourage a great opportunity to network with other customers. Use Connect to search forums. Later thsi summer we will be improving the integration between Community and Connect so it doesn't matter what platform you are on to get the same content. Improvements are coming.
  
  
• @Matt_Seagren - Yes, the "What's New" wiki was a miss on our part, and re regret that. However, all the content in that document is currently in Community but requires several searches. This resource is currently being rebuilt and will be available again next week. Thank you for your feedback. I'll write a complete blog post on this as an FYI to the larger audience later today.

And thank you @Ryan_Wakefield for supporting the Community this week!

[martha]

Even after attending the webinar, I still find myself having a difficult time locating what I am looking for.  With the old community, I could search different areas to locate answers.  I am spending too much time trying to locate information.