Hello Hyland Community Ecosystem users! We’re excited to share the latest enhancements from our recent sprint! These updates were built with you in mind—focused on making your experience more intuitive, your navigation smoother, and your interactions with our platform even more effective.
Here are the featured updates we believe will have the greatest impact:
Support – Clearer Explanation of the Reported Defects Section
We’ve added a more detailed explanation of the Reported Defects section on the Support dashboard. This improvement makes it easier to understand the information provided.
Support – Dynamic Refresh for Reported Defects
The Reported Defects section now dynamically refreshes when the HSI number in the URL changes.
Cases – Detailed Descriptions for Service Request Types
For the Help with a cloud platform request case type, we’ve added helpful descriptions for each service request type. Once you select an option from the dropdown, you’ll see a clear explanation of what it covers—making it easier to choose the correct request.
Projects – Preserved Formatting for Analysis Resolution Notes
The Analysis resolution notes field in Projects now preserves its original formatting. This ensures your notes remain clear, organized, and easy to read—helping teams retain important details exactly as intended.
Thank you!
We hope these updates make your Hyland Community Ecosystem experience even better. Stay tuned for more exciting features and enhancements in future releases. For more information on past updates, please visit our Release Notes page on Community.
As always, we value your feedback and encourage you to share your thoughts with us.
