As you may have heard during CommunityLIVE 2024, in our Enhancing Hyland’s digital ecosystem blog series or through conversations with your Hyland team, Hyland is actively working to review and refine our digital properties to create a unified experience for all customers. This strategic move not only standardizes the customer journey, but also enhances our ability to connect, support and innovate together.
We began this journey by launching Hyland Events a little over a year ago and continued in late October with the introduction of this platform, Hyland Connect, which is dedicated to customer collaboration and engagement.
The next area we’re looking to address is possibly the most well-known piece of our digital ecosystem and the go-to resource for all Hyland customers — Hyland Community.
Details about the new Community platform
As we’ve shared, the new Hyland Community platform will be your hub for Hyland’s most valuable resources — where you manage support cases, access critical support resources, downloads, wikis and more. It’s the one place to easily find the tools, services and programs you need to be successful with the goal of quickly getting you anywhere in the Hyland digital ecosystem.
The new Community will deliver:
- A single URL where users access all of Hyland’s digital properties
- One support interface
- An experience focused on the products and services you utilize
- A visual refresh to align with Hyland’s website and other recent platforms
Introducing the Community beta program
As Hyland customers, you’re all about innovation. You want cutting-edge tools that meet your needs. And you want to find what you’re looking for — quickly.
That’s why we’re thrilled to announce the beta program for the new Hyland Community.
To allow Community users an opportunity to explore the platform and provide feedback on critical tasks prior to launch, a Community beta platform will be available for all users in late February. This is your opportunity to explore the platform and provide feedback on critical tasks prior to the official launch.
Here are a few things to remember:
- The beta platform is a production-level environment with live data
- Until the official Community launch, participants will have the ability to switch between current Community and the Community beta platforms as needed
- The blogs, forums and user groups have moved from Community to this platform, Hyland Connect
Just as with all our digital platforms, we are refining and adjusting Community based on your feedback, making sure it best serves your needs today and into the future. This is why your engagement and feedback will be so critical.
We look forward to sharing more about the beta program, including details on how to access, in late February. Keep an eye out here for more details coming soon!
